Your new Instant survey


We are excited to introduce a brand new Instant Survey for our Customer Alliance users. This feature will help you evaluate your performance while your guests are still with you, so you can ensure that they have the very best experience and that you catch any problem that might arise as it unfolds.

customer-alliance-instant-survey-en

What is your new Instant Survey?

The Instant Survey can be a single question, such as “how are you enjoying your stay”, or even a mini questionnaire. And you can set it up so it appears to your guests in a number of different ways. For instance:

Why an Instant Survey?

We don’t need to tell you how much of a difference it can make to identify and deal with a problem as it occurs, and while your guest is still with you. As you know, doing this can make all of the difference between a happy and a disgruntled guest. And goes to follow, between a good or bad review.

Your new Instant Survey

We’ve heard from you many times that you sometimes read negative reviews only to find that the problem would easily have been solved with a little communication. With the Review Analytics Comment & Mail functions, as well as the Dispute Process, you can address these issues with past guests and smooth some ruffled feathers. Now with the Instant Survey, you’ll be able to do this before the negative review even occurs! Making for happier guests at your hotel, and – we highly anticipate – a better online reputation ;)

To enjoy your new feature, simply contact our support-team! The Instant Survey is now available with our upgraded Premium Package, and you can test it out with a 14-day free trial. We’re looking forward to hearing from you, and wish you many happy guests.

Not a Customer Alliance user yet, but interested in improving your online reputation? Get a free live demo with one of our consultants!




Your new Instant survey

We are excited to introduce a brand new Instant Survey for our Customer Alliance users. This feature will help you evaluate your performance while your guests are still with you, so you can ensure that they have the very best experience and that you catch any problem that might arise as it unfolds.

customer-alliance-instant-survey-en

What is your new Instant Survey?

The Instant Survey can be a single question, such as “how are you enjoying your stay”, or even a mini questionnaire. And you can set it up so it appears to your guests in a number of different ways. For instance:

  • as a pop-up, appearing to your guests when they first connect to wifi
  • accessible with a QR code
  • proposed on a tablet (just like our In-House Feedback)
  • sent via email, during their stay.

Why an Instant Survey?

We don’t need to tell you how much of a difference it can make to identify and deal with a problem as it occurs, and while your guest is still with you. As you know, doing this can make all of the difference between a happy and a disgruntled guest. And goes to follow, between a good or bad review.

Your new Instant Survey

We’ve heard from you many times that you sometimes read negative reviews only to find that the problem would easily have been solved with a little communication. With the Review Analytics Comment & Mail functions, as well as the Dispute Process, you can address these issues with past guests and smooth some ruffled feathers. Now with the Instant Survey, you’ll be able to do this before the negative review even occurs! Making for happier guests at your hotel, and – we highly anticipate – a better online reputation ;)

To enjoy your new feature, simply contact our support-team! The Instant Survey is now available with our upgraded Premium Package, and you can test it out with a 14-day free trial. We’re looking forward to hearing from you, and wish you many happy guests.

Not a Customer Alliance user yet, but interested in improving your online reputation? Get a free live demo with one of our consultants!




And we did it again. Our Questionnaire is completely redesigned by now!

The modifications we made for our hotel certificate are by now also at hand for the customer survey. And even more!

New Customer Alliance Questionnaire

Again, things are better than yesterday. During the past weeks, we introduced several changes to our Online Certificate making it more handy as well as adding a whole new customization feature.

Since being overwhelmed by your positive feedback, we decided to follow the track of steady improvement giving also our Questionnaire a new shape. Next to changing its visual appearance, we adopted a responsive design satisfying all your demands no matter what is the choice of device you use.

From now on, you can customize your Questionnaire making it fit to the Online Certificate for giving both of them a coherent look.

In this way you can integrate our review tools as smoothly as possible into your website and harmonize them with the very own style of your website.

Have fun using the new customization features!

TRY THE NEW FEATURES NOW


And it only gets better! You can now customize your hotel certificate

Your hotel certificate is now fully customizable for your website and for the Facebook application. Delight your guests with your best personal touch!

Better than yesterday”. That’s the internal mantra we follow here on our development team. Last week we relaunched our hotel certificate improving its usability, making it viewable from any device and easier to share it on social networks.

We had great feedback about it and we kept working to adjust fine details and adding features to deliver an even better experience for you.

Today we bring another important improvement: you can now customize your hotel certificate with your own hotel logo, header picture and background colors.

Customization hotel certificate

You can make it look like your own website or even explore seasonal colors and special events images. We worked hard on it because we believe that it will help your potential guests to read your online reviews and feel even closer to you. We hope you enjoy and have fun customizing it your own way.

START CUSTOMIZING NOW!