Collect more Google reviews with our direct Google questionnaire from Review Analytics

Customer Alliance - Google

Experience greater return rates for your Google review requests

Over the past year, we’ve worked to grow our partnerships with the most relevant review portals for your applicable markets; as part of this, we have partnered with Google. Through this partnership, we can offer a Google API for you to redirect your guests directly to a Google questionnaire within Review Analytic’s distribution settings and see relevant data regarding your Google reviews within the statistics-section. This API allows you to further your visibility on the most-used search engine worldwide.

What does this mean?

You read that right. When your guests arrive at the “thank you” page after completing your questionnaire, they can directly share that review to Google in one click. This auto-populates Google’s form with the review data from your questionnaire powered by Review Analytics, which simplifies the process for your customer to leave their review in both places. A simplified process increases the likelihood your guest will complete it. That means you will generate two reviews from one email – which leads to an increase in return rates, reviews, visibility, and revenue!

Furthermore, the Google API provides a smoother review process when redirecting your guests to Google via the standard redirect settings.

These updates extend your review-potential on Google by optimizing when and how you send your guests there for the greatest return rates.

Optimize your Google potential in “Distribution”

To ensure your collecting as many reviews on Google as possible, follow these steps:

    1. Go to your “Distribution” section
    2. Go to “Settings” within “Distribution”
    3. Choose the second option, “Customer Alliance and other portals”Google-1
    4. If you have not already, add Google as a portal by clicking “Add Portal”
    5. Set the distribution percentage to Google
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    6. Check the box to “redirect guests with Gmail addresses to Google”
    7. Click “Next”
    8. Ensure the second checkbox (leave a Google review after submitting a Customer Alliance questionnaire) is checked
      customer-alliance-review-analytics-distribution-settings-google-3
    9. Click “Finish”

Remember: the more opportunities you provide your guests to review on Google, the greater your potential for high return-rates.

an increase in return rates, reviews, visibility, and revenue!

But wait, there’s more!

The API also provides better statistics on your Google review requests. Specifically, significant data on your return rates. Now you can track your return rates for your Google review invitations similar to your HolidayCheck, TripAdvisor, and Customer Alliance reviews. This also improves the accuracy of your general return rate featured in the Overview section. With these statistics you can learn how successful your redirection settings are. Do you need to increase your percentage or are you receiving your ideal response rate? We have simplified not only the review collection process, but also the analysis. Managing your Google reputation has never been easier!

Google




About the author
Kelli McBride

Kelli McBride

Product Marketing Manager


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