Having review data is great, but have you ever felt a little befuddled on how to take action on that data? Or does the data ever overwhelm you as per where you should start your analysis?
Some days, we feel the exact same way. That’s why we invested time researching and evaluating how to simplify this process for our users. What was the great epiphany? Data Insights!
Directly on your Dashboard you can see insight into your review data with suggestions on how you can maintain a great rating or respond quicker to an unhappy guest. Through these Insights, we reduce the steps needed to find and resolve an issue or commend an employee for a job well done.
Insights are wide-ranging and growing daily. In order to best “fine-tune” this feature, we need your valuable feedback. So, don’t hesitate to let us know your ideas for other helpful Insights.
For starters, Insights are color-coded to indicate if they are cautioning, congratulating, or simply notifying you of certain areas.
Insights include suggested actions you can take based on the information. For example if your City Rank dropped, the action would be to check your distribution strategy. These actions suggest potential means of maintaining positive results, tackling a previously unrecognized market, or reacting rapidly to critical feedback .
Once an Insight is handled and no longer requires attention, you can click the checkbox next to it to resolve it. It is always available for you to revisit within the “Resolved” tab of the Insights section.
Sometimes, everything is progressing naturally in your reputation management and no Insights will be available, but that is not a bad thing. That just means everything is remaining consistent and more Insights will appear when something changes.
Your Insights are included in your email reports as well as Excel and PDF reports. You simply need to tick the box for “Insights” to include them. This offers you those valuable Insights on-the-go.
Never miss out on an opportunity to manage your reputation.
Within your Dashboard, see your most recent Insights.
Look deeper into the Insight by following the action
Get an overview of all your Insights