We are excited to share the product updates implemented throughout the month!
In the reports which you can export from the “Reports” section, you can now also view the information concerning still unpublished Customer Alliance reviews. These are either reviews which have been left as In-house feedback but are not yet published on your Certificate (because your guest has not yet confirmed them via e-mail), or e-mail reviews which are not yet published because of the three-day delay.
You can choose to view these reviews for a more up-to-date report of your internal feedback on the Customer Alliance questionnaire.
The table containing the list of the email reports you have set up in the past has been updated. With the new layout, it is easier for you to differentiate the reports. You can easily determine which reports are sent immediately, daily or weekly, and which concern Customer Alliance reviews or external portal reviews.
On your Review Stream in the “Reviews” section, the “comment” function has been optimized for reviews received from external portals. By selecting “comment”, you will now be redirected directly to the relevant external portal to write your comment from your own profile. This feature is available for the following portals: TripAdvisor, HolidayCheck, Booking, HRS, Expedia, Agoda, Yelp, and Zoover.
A more visual chart of sub-criteria ratings, visually dividing your reviews into positive, neutral and negative.
This chart enables a better, more immediate understanding of what your guests are saying, visually dividing your reviews into positive, neutral and negative.
We hope you enjoy the updates!
Not a Customer Alliance user yet, but interested in improving your online reputation? Get a free live demo with one of our consultants!