We are excited to share the product update implemented this month!
In the “Email Reports” tab of your “Reports” section, you can now add, edit and/or delete your email reports.
This section has been redesigned so that you can customize your reports to your hotel and team’s specific needs.
You can determine which criteria and portals you would like to receive information about, and be notified weekly or monthly when reviews concerning those criteria are published on those portals.
For example, send a report about cleanliness to my housekeeping team every Monday 8am. Or send me and my managers a summary of my results for the previous month, so I can plan the next one.
For your Customer Alliance reviews you can set your reporting to receive immediately after a review has been published, so you can initiate internal actions or reply to your guests straight away.
Just find your desired option under the “Actions” column, or create new reports below.
We hope you like it!
Not a Customer Alliance user yet, but interested in improving your online reputation? Get a free live demo with one of our consultants!