Twitter
Facebook

Free 30-Day Trial

Start your free 30-day trial today - free of charge and without any obligation.

Get a free 30-Day Trial
Schedule a Call

Our Customers

Hundreds of hotels use Customer Alliance.
Meet a few of our happy customers.

img

Lindner Hotels

www.lindner.de
"Customer Alliance provides our hotels with an excellent opportunity to respond directly to guest feedback in an uncomplicated way."
Jens Mösle, Corporate Manager Rooms Divisions
"With Customer Alliance we’ve found an innovative partner. The obligatory review questionnaire on the pillow is a thing of the past."
Andreas Krökel, Chief of Operations, Sales & Marketing
img

Mauritzhof

www.mauritzhof.de
"The Customer Alliance tool allows us direct contact with our guests outside the major public review sites, meaning we can respond directly to our guests’ opinions and reviews. The assessment rate is significantly higher for our hotel than on the public review sites. The tool is simple and easy to use. Apart from that we always find the competent employees at CA very pleasant to deal with."
Stefan Stahl, General Manager
img

Best Western Hotel President

www.hotel-president-berlin.de
"Customer Alliance has helped us to quickly post a large number of authentic guest reviews on our website. The number of bookings through our own website has also increased. The tool means we can easily and quickly contact our guests directly and build long term customer loyalty to our hotel. It has also saved us a lot of work in the field of reputation management."
Kevin Kadric, E-Commerce Manager
img

Cosmo Hotel

www.cosmo-hotel.de
"At the COSMO Hotel in Berlin Mitte we think it’s especially important to establish a good relationship with our customers and guests and to find out immediately after their stay what they liked and what they didn’t. Both positive and negative reviews help us to continually improve our services and motivate us to meet the needs and wishes of our guests as best as we can. Customer Alliance’s links to external review sites and social media networks provides us with a constant overview of our internet presence on assessment sites. Customer Alliance is the optimal solution for entering into dialogue with our guests, because we can respond directly to guest feedback."
Ronald Starke, Manager
img

Schlaf Gut Appartment Hotel

www.schlafgut-leipzig.de
"CA’s assessment system offers potential guests the opportunity to read honest opinions from other guests on our own website, without us having to depend on booking portals which demand a commission. Very easy handling and excellent service just makes the whole idea even more attractive. Our guests think it’s great and we do too!"
Katja Goßmann & Sascha Jaeckel, Owner
img

Holiday Inn Hamburg

www.hi-hamburg.de
"Customer Alliance is a reliable partner that allows us to obtain precise and constructive feedback from our guests. We now have the opportunity to respond to our guests’ assessments and to communicate directly with them, even if their feedback is anonymous. The feedback we get is very valuable to us and allows us to continually improve. Customer Alliance provides excellent and reliable assistance in doing just that."
Michael Berkenkopf, General Manager
img

Holiday Inn Berlin International Airport

www.holidayinn-berlin.de
"The guest reviews we get with Customer Alliance are an excellent opportunity to receive direct feedback and real opinions from our guests. The program is quick and easy to use and integrates well into our everyday tasks. Customer Alliance gives us the opportunity to generate even more customer loyalty among our guests and win over new customers with authentic comments and reviews."
Martin Senne, E-Commerce Supervisor
img

Best Western Hotel Steinsgarten

www.hotel-steinsgarten.de
"Customer Alliance helped us to gather a large number of authentic reviews in a very short period of time. This has meant we were able to promote the quality of our services and, in the era of Web 2.0, enter into dialogue with our guests after their stay. This has noticeably affected our bookings over the internet. This feedback has now become an important component of our quality management."
Sven Appelt, Manager
img

Anna Hotel

www.annahotel.de
"We chose Customer Alliance after looking at several different hotel review systems because they are a well thought-out, transparent and integral system. After having tested their system I can fully recommend their software."
Christoph Grödl, Hotel Manager
img

Landgasthaus Fischer

www.landgasthaus-fischer.de
"We are happy to have found a competent and professional partner in Customer Alliance. Collaboration with the CA team is always cordial, customer-oriented, individualized and at the same time pleasantly personal. For us it is important to obtain authentic and real life assessments from our guests. Customer Alliance offers us the opportunity to do this directly and quickly. In addition, an excellent and successful service forwards all our reviews to other booking portals."
Kristine Kegler
img

Hotel Alameda Berlin

www.hotel-alameda-berlin.de
"The Customer Alliance assessment tool is very easy to use for both our employees and our guests, making it also a pleasure to work with. The system’s neutrality is as important for our guests as it is for us. The widget clearly displays this neutrality on our site. This means we can demonstrate to visitors to our website that we are open to criticism and happy to offer our guests a forum where they can post their experiences at our hotel."
Winfried Weller, CEO
img

Calluna Hotel

www.callunahotel.de/
"Customer Alliance provides us with a very effective and easy to use tool that allows us to enter into direct contact with our guests. It gives us immediate and honest feedback, and means we can quickly respond to criticism. Best of all, Customer Alliance is linked to our own website and Facebook fan page so that our guests’ reviews are always up to date and visible across our various channels."
Laura Knauf, Marketing
img

Hotel Sylter Hof

www.sylterhof-berlin.de
"In Customer Alliance we’ve found a competent partner whose assessment platform transfers all comments and suggestions from our guests directly to our homepage. Customer Alliance helps us receive much more open and honest feedback than any other online portals, which we see as an opportunity to continually orient ourselves to meeting the needs of our customers and improving our services."
Marcus Hesse, Assistant Manager and Sales Manager
img

Travdo Hotels

www.travdo-hotels.de
"The Customer Alliance assessment tool means we can easily integrate customer reviews into our own website and into other review sites. It simplifies assessment management, as we can respond quickly to guests’ opinions and reviews and can receive direct feedback from our guests."
Nando Sonnenschmidt, CEO
img

Gut Hotels

www.gut-hotels.de
"Why we collaborate with Customer Alliance? Quite simply: The middle-class hotel business needs positive multipliers to maintain a favourable position with it's customers. A simple and effective way to do this is to make use of positive reviews from customers using the CA tool. More and more of our companies already use it."
Helmut Tranow

...and many more...

This is just a sample of our customers. Hundreds of hotels worldwide already use Customer Alliance.