Being from the hospitality industry, we understand the interruptions and chaos surrounding hotel management. You want to show your guests you appreciate their review, but sometimes lack the time to write your response. Sometimes you start responding and are interrupted and need to return to the task later without losing your work. This need is what we had in mind when creating our functionality for templates and drafts for reviews.
Customers mentioned they were saving text in notes on their computer to copy-and-paste when they received reviews. Now, you can easily save and choose from your templates dropdown a pre-written response and quickly respond to guest feedback. Furthermore, you can continue creating new templates directly within the comment and email fields for other users to apply.
You can also delegate work without fear or duplicating work through our draft function.
When navigating your review stream, you can see which messages have been responded to by a green check-mark on the comment function. If a draft has been created, you can tell by the yellow icon on the comment function. Reviews without either of these, have not yet been responded to.
Take a look!
You can also filter your review stream to see the reviews with a comment sent, drafted, or where no action has been taken at all.
Templates and drafts are available in your comment, email, and dispute functions within your Review Analytics backend.
Ready to get started? Login now! If you are still unsure of the functionality, please contact Customer Care and a representative will explain it to you in greater detail.