A boost for your visibility – your Customer Alliance reviews now also published on Trivago!


To improve your online reputation effectively in the long-run, you need to take a holistic approach to your review management. It’s not just about collecting and analyzing what your guests and customers have to say about you, what you are great at, and where you need to improve. It is at least as important to focus on the distribution of your reviews to increase your visibility and generate even more valuable reviews in the future.

This is why, for our newest Review Analytics improvement, we focused on increasing your visibility even further. Our Review Analytics software allows you to predefine how many guests are invited to leave their reviews for you on HolidayCheck, Google+, Tripadvisor or Zoover. This already makes for great visibility across all the major review sites.

To increase your visibility even further…

With the travel metasearch engine Trivago gaining more and more trust from travellers searching for the hotel with the best value, it has become even more interesting to make your Customer Alliance rating also visible for travellers using Trivago.

This is why our new interface with Trivago now also allows you to display your Customer Alliance reviews on the world’s largest hotel search – Trivago!

Trivago and Customer Alliance

How does it work?

Displaying your reviews on Trivago – in addition to the integration on your own website – will solely further increase your visibility. And it is important to note that of course no content will be duplicated through this action. Your Customer Alliance reviews will be displayed on Trivago by default. If you however do not want your Customer Alliance reviews be displayed on Trivago you can chose to deselect the option in your “Distribution-Settings”.

The function on your backend is available already and your reviews will start being displayed on Trivago in the upcoming weeks.

Trivago and Customer Alliance

Make sure to increase your visibility and convince your future guests also on Trivago!

Not a Customer Alliance user yet, but interested in improving your online reputation? Get a free live demo with one of our consultants!




A boost for your visibility – your Customer Alliance reviews now also published on Trivago!

To improve your online reputation effectively in the long-run, you need to take a holistic approach to your review management. It’s not just about collecting and analyzing what your guests and customers have to say about you, what you are great at, and where you need to improve. It is at least as important to focus on the distribution of your reviews to increase your visibility and generate even more valuable reviews in the future.

This is why, for our newest Review Analytics improvement, we focused on increasing your visibility even further. Our Review Analytics software allows you to predefine how many guests are invited to leave their reviews for you on HolidayCheck, Google+, Tripadvisor or Zoover. This already makes for great visibility across all the major review sites.

To increase your visibility even further…

With the travel metasearch engine Trivago gaining more and more trust from travellers searching for the hotel with the best value, it has become even more interesting to make your Customer Alliance rating also visible for travellers using Trivago.

This is why our new interface with Trivago now also allows you to display your Customer Alliance reviews on the world’s largest hotel search – Trivago!

Trivago and Customer Alliance

How does it work?

Displaying your reviews on Trivago – in addition to the integration on your own website – will solely further increase your visibility. And it is important to note that of course no content will be duplicated through this action. Your Customer Alliance reviews will be displayed on Trivago by default. If you however do not want your Customer Alliance reviews be displayed on Trivago you can chose to deselect the option in your “Distribution-Settings”.

The function on your backend is available already and your reviews will start being displayed on Trivago in the upcoming weeks.

Trivago and Customer Alliance

Make sure to increase your visibility and convince your future guests also on Trivago!

Not a Customer Alliance user yet, but interested in improving your online reputation? Get a free live demo with one of our consultants!




Improved excel chain reports – to keep the overview over the performance of all your hotels!

Excel chain reports

As a manager who is overlooking the success of a hotel chain or group, you have special needs when monitoring your online presence and reputation. It is important to keep the overview over all your hotels, not just the best- or worst performing ones.

This is why our 360° Review Management tool Review Analytics offers you one login for all your hotels. Entering your “Group Backend” allows you to view and analyse all the hotels belonging to your chain – both separately and all together as a group.

Facts and figures

Let’s face it, knowing all your facts and figures is crucial. Detailed and clear structured reports about your guest reviews are what you are looking for. So far, our reporting function already generates quality reports including your review-based KPI’s (Key Performance Indicators) and graphs, depending on your selected categories and time periods.

But it gets even better…

We are always aiming for the best possible reporting functions. So, by taking your requests into account, we came up with even more improvements. The excel reports for your chain or group now have a range of new functions, providing for more valuable information, clear results, a better overview, and less time-investment analysing your results.

Excel chain reports

What’s new?

Your excel reports overview shows your review count and average rating over the selected period, overall and individually. Next to the overview tab, the “Further Statistics” tab now also presents you with an overview of your ratings in all subcriteria. Here you can find their overall average calculation in the bottom row and last column, enabling you to compare the single hotels performances with the average.

Your chain- or group performance on the “Further Statistics” tab not only provides you with an immediate overview of the satisfaction tendencies of your target group, but also informs you which chain- or group members understand their target group the best and which will need assistance to prevent influencing your overall customer-satisfaction-index negatively.

By popular request, you will from now on also find your reports aligned vertically, so all the chain- or group hotels are visually structured in one row and the same order for all report tables. So, go for the improved overview of all your hotels: Check out your new excel reports in the “Reports” section of your backend!

Not a Customer Alliance user yet, but interested in improving your online reputation? Get a free live demo with one of our consultants!




January 2015 Product Updates

We are excited to share the product updates implemented throughout the month!

Questionnaire and “Thank You” page settings: more options available

You now have more settings options for your questionnaire and for the “Thank You” page your customers are redirected to, after leaving a review.

Along with the text personalization (which was enabled last week), it’s now also possible to customize the personal information fields (age group, username), as well as other elements, such as the visibility of the social sharing icons and the Newsletter sign-up option.

Individual reviews: additional portals available

You can now see your individual reviews on three new portals: hotelspecials, hotelreservierung, and hostelbookers.

Log-in page: New “Remember me” Feature

We’ve now implemented a “Remember me” feature on your Review Analytics log-in page, giving you the option to stay logged in to your account on your computer for up to a month.

Questionnaire settings: New text editing function

From now on, you’ll find even more detailed individualization functions for your questionnaire texts. The introductory sentences, as well as parts of the “Thank you page” where customers who submitted reviews are then led, are also editable! You can choose to leave the texts we’ve provided or to change them to personalize your message.

We hope you enjoy the updates!

Not a Customer Alliance user yet, but interested in improving your online reputation? Get a free live demo with one of our consultants!




October 2014 Product Updates

We are delighted to provide a brief recap of the updates implemented during this month!

The XML API documentation updated and available in German

Some weeks ago, we updated our XML API documentation. Reviews can now be ordered by review rating and by date, in ascending or descending order.

You can also show reviews between custom date ranges. The API can return reviews before a given end date, after a given start date, or between a date rang. It can also return all reviews since a given number of months (i.e. show all reviews from 48 months ago).

Additionally, you can specify the number of results returned, i.e. show 10 reviews at a time.

Last week, we extended the API with a new language filter and translated the documentation into German. To make use of the new XMP API features, please contact the Support Team.

 

New Channel for the Social Media Monitor: Instagram

In addition to Facebook. Twitter, Google+, YouTube, Foursquare, and Flickr, the Social Media Monitor in Review Analytics now also gives you the results for Instragram postings.

 

Widget: design update for Widgets with 50px height

In August, we updated the Widget design used to publish reviews on your website. We completed the final phase of this update allowing for a smaller Widget design with just 50px height. If you wish to select a small Widget for your website, simply select it in the Widget-Generator by reducing the content from “content to be displayed.” Reduce to “display total of reviews” and “display total number of portals,” then you can check the function “use minimal height.”

 

New front-end Languages: Serbian and Swedish

We have extended the number of front-end languages from 12 to 14, adding Serbian and Swedish. These languages are visible in parts of the system that your customer sees such as: invitation emails, the Widget, the certificate, and the Facebook application.

We hope you enjoy the updates!

Not a Customer Alliance user yet, but interested in improving your online reputation? Get a free live demo with one of our consultants!




September 2014 Product Updates

We are excited to share the product updates implemented throughout the month!

New design and improved usability for your Facebook chain App

Now your Facebook users can navigate more easily through your Hotels reviews. No matter if your Chain has 4 or 200 Hotels, your potential guests will always have an organized overview guided by each Hotel’s logo, Customer Satisfaction Index and booking button.

They can also filter your Chain reviews by language, type and which Hotel it was given to. Additionally, your users can choose to see all your Hotels informations displayed on a single page.

New design and more information in your email notifications

From now on, your email notification brings more detailed and better visualized information directly to your inbox.

In one simple overview, you can read all of your reviews text and detailed criteria, as well as the number of new reviews received on Customer Alliance and external portals.

This will keep you up to date about your Hotel or Chain’s reputation status and give you quick access to answer to each specific review from your online backend.

New sheet available on the Excel Report: yearly overview

There is now a new yearly overview sheet available for the Excel report. It shows detailed monthly statistics for this year and yearly statistics for previous years.

The XML API has been updated

Reviews can be now ordered by review rating (ascending or descending) and by date (ascending or descending). You can also show reviews between custom date ranges.

The API can return reviews before a given end date, after a given start date or between two dates. It can also return all reviews since a given number of months ago (i.e. show all reviews since 48 months ago).

Additionally, you can specify the number of results to return in a request – which is very useful for pagination .i.e show 10, 20 or 50 reviews.

To make use of the new XMP API features please contact the support team for further details.

Usability improvement on the Review Stream

Now your Holidaycheck reviews can be viewed directly in the Holidaycheck portal, within one click. The link in “Details” at the top left leads you directly to the specific review.

Extended login possibility on your In House Feedback

From now on, all Review Analytics managers can grant access to other users, so that they can login on the In House Feedback. You can find this option under the “User management” section and update their permissions at any time.

Quality seal (widget): design update

Since August, our customers have the possibility to design their own widgets and customize their elements, size and header color.

After a month of time to replace them manually, we automatically updated all of the old ones, to extend its benefits across all hotels. The only exception are the ones with 50px height, that will be updated within the next weeks.

You can customize your own quality seal (widget) under “My account” section.

New language available for the Holidaycheck-questionnaire: Spanish

The Holidaycheck questionnaire is now available in Spanish.

Distribution section update: Trivago-redirection has been assigned to Customer Alliance

Due to a change of the Trivago policies it is no longer possible to leave reviews on the portal Trivago anymore. For this reason, we have removed Trivago from the Distribution settings and redistributed any previously assigned Trivago percentages to Customer Alliance.

We hope you enjoy the updates!

Not a Customer Alliance user yet, but interested in improving your online reputation? Get a free live demo with one of our consultants!