Customer Alliance provides real reviews that are not manipulated by hotels.
The hotel surveys its guests using software provided by Customer Alliance. The guest receives an email after departure in order to provide valuable feedback and the hotel can respond quickly to complaints. The aim of having real guest opinions on the hotel website, is to improve transparency and increase confidence in the hotel website. The answer and comment feature provided by Customer Alliance enables hotels to enter into a direct dialogue with their guest as well as building an active and long-term customer relationship.
How does Customer Alliance operate?
Guests receive an email after their stay at the hotel, which contains a custom text from the hotel and a request for a review.
The guest clicks the review link in the email and provides a review.
The hotel is notified immediately of the new review and can immediately enter into a dialogue with the guest.
The review appears on the internet and the hotel website. The guest remains 100% anonymous from the public.
The hotel cannot delete or alter the reviews.
What are the advantages of Customer Alliance to guests?
Transparency - At first glance, real and accurate reviews from former guests.
Security - The feedback is unaltered, it cannot be manipulated, deleted or tampered with in anyway. The feedback arrives at the right place.
Reaction - Hotels can respond immediately to any complaints and respond appropriately.
Authenticity - All reviews are real and have been verified by Customer Alliance.
Experience - Report to other guests staying at the hotel and share your experience.