Customer Alliance at ITB Berlin 2026
Meet us at ITB Berlin and experience how Customer Alliance helps hotels capture, understand, share, and act on guest feedback.
3-5 March 2026
Hall 7.1C · Stand 107
Discover the platform trusted by 5,000+ hospitality businesses
Reserve a meeting for tailored expert guidance
Visit our booth for exclusive Customer Alliance giveaways. Quantities are limited.
Schedule a meeting with us
Why meet Customer Alliance at ITB Berlin 2026
Customer Alliance is a guest feedback intelligence platform built for the hospitality industry. We combine centralised reviews, survey distribution, a unified dashboard, and clear insights in one place, enabling hotels to manage all their guest feedback and make data-backed decisions that improve experience, reputation, operations, and revenue.
What you’ll gain from the conversation
A clear view of your reputation landscape
We’ll show you how to centralize reviews from 35+ platforms and identify where performance gaps or opportunities exist.
Practical ways to strengthen visibility
Discover how automated feedback collection and smart distribution increase review volume and improve OTA rankings.
Insight into what drives guest satisfaction
See how AI-powered analysis and Key Driver Analysis highlight the factors that impact CSAT and NPS most.
A Scalable approach for your structure
Whether independent or multi-property, explore how to align teams, compare locations, and turn feedback into action.
Where to find us
ITB Berlin
Messe Berlin – International
Congress Center (ICC Berlin)
Messedamm 22 · 14055 Berlin · Germany
Find our booth inside the fair
Hall 7.1C · Stand 107
What to expect at our booth
Coffee & Strategy Conversations
Discuss your current reputation management challenges with our Guest Feedback Intelligence specialists.
Live Product Demonstrations
See centralized review management, reporting dashboards, and AI-powered insights in action.
ITB Goodie Bags
Book a meeting in advance to receive a Customer Alliance goodie bag, available while supplies last.
Happy Hour: Daily 5PM Drinks
Join us every day at 5:00 PM for drinks and networking at our booth. A relaxed atmosphere, meaningful conversations, and a toast to new hospitality ideas. We’d love to see you there.
Let's talk guest feedback intelligence at ITB Berlin 2026
Book a dedicated meeting with our team in Berlin and discover practical ways to improve visibility, reputation, and performance using your guest feedback.
