Bring all your guest feedback together
Centralize reviews and surveys in one platform. Reply to guests, track satisfaction scores, benchmark competitors, and make informed decisions based on guest feedback.
Book a personalized demo to see how it works
Chosen by leading hotels worldwide
Meet Customer Alliance:
your guest feedback insights and reputation management solution
Centralize all your reviews in one place
View and respond to reviews from all major portals in one dashboard
Reply with AI suggestions or saved templates in 30+ languages
Assign reviews and track reply status across your team
Easily identify negative reviews with alerts, so you can take fast action
Understand what matters most to your guests with tailored surveys
Build your own survey questionnaire or choose from our templates
Ask targeted questions to assess specific areas like a restaurant or spa
Distribute surveys automatically via SMS, email, WiFi, tablet, or QR code
Reach guests in their language. 30+ languages available
Find hidden growth potential in your guest feedback
Let our software analyse all your guest feedback automatically and spot trends
See what guests talk about most, what delights them and what needs attention
Identify the topics that impact satisfaction, NPS and reputation the most
Get instant, actionable insights to guide smarter decisions
We’re connected to platforms you already use
With support for 90+ interfaces, you’ll enjoy a seamless connection to our solution.
Ready to see what data-driven feedback management can do for your hotel?
Over 5,000 hotels trust Customer Alliance
to manage feedback and build a reputation that drives visibility and revenue
more Google reviews in one year
We definitely recommend it because it is both time-saving and highly efficient. It allows for quick and direct feedback evaluation and enables concrete action planning for continuous operational improvement.
hotel in their region on Booking.com
Customer Alliance helps us streamline many processes and allows us to have a more proactive approach to guest requests. Responding to guest comments gives the greatest value as it makes the job easier.
Tripadvisor
“Best of the Best 2024”
hotel in their region on Booking.com
The main value of Customer Alliance is that the guest already finds our reviews on the hotel website so they don’t have to look elsewhere. Over the years Customer Alliance has helped collect so many reviews, and they have increased sharply in quality.
Brand NPS
improved from 63 → 70
in less than three months
Customer Alliance made it simple for us to create surveys that actually work. It saves us time and helps us listen to every generation.
