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The Customer Experience Hub

Online Reputation Management

Collect, showcase and analyse customer feedback to better understand your business and generate more revenue.

starting from €79 / month

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Starter

Professional

coming in Spring 2019

Ultimate

coming in Spring 2019

Features

Automated Touchpoints via Email + SMS*

Self-Managed Interaction Options (eg. Beacons, Tablets, Wifi Portal, IP TV & QR Codes)

To-Do and Task Assignment Module

Social Media Monitoring

Basic Online Reputation Monitoring


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Reporting and Support

Automated Email Reports + API Access

Full GDPR Compliance

Service and Support
 

Set-Up Fee


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Email and Phone

499€


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Email and Phone

599€


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Personal Key-Account Manager

699€

Price is dependant on industry. A member of our team will provide a custom quote.

Try free for 30 days

Frequently Asked Questions

How long are your contracts?

All contracts are on a yearly basis with durations of one, two and three years. We offer discounts to customers who wish to secure a two or three year contract.

What are the payment methods and periods?

Fees are due on an annual basis, in line with the agreement periods. Payment can be made via Paypal, credit card or direct debit with a SEPA authorisation form for customers within the European Union and paying in EUR.

Are the prices inclusive of VAT?

Customer Alliance is a German based company, and adhere to the relevant VAT billing requirements. In general, VAT will not be applied to invoices for any companies located outside of Germany who provide us with their VAT number. Businesses located in Germany or are unable to provide a VAT number will also receive invoices with VAT applied. German companies will receive an invoice with VAT applied in all instances, unless not required as per law.

Can I upgrade or downgrade my account?

Migrating from one tier to a higher package is possible at any time during the agreement period without having to start a new contract period. Unfortunately, downgrading to a lower package is only possible at the conclusion of any agreement period.

How can I cancel my account?

Cancellation of an agreement simply requires written notices to the Customer Alliance team via either email or post. Please note that this must be received at least 10 business days before the end of the agreement period, at which point the agreement will be automatically extended for a term equal to the previous one.

What support do I receive as a customer?

All customers receive access to our Customer Care team, which is available Monday-Friday from 9.00am to 5.00pm CET. Customers on the Guest Experience Management Ultimate Package will receive access to a Personal Key Account Manager.

Additionally, all new customers receive a personal training to ensure that you know how to use the Customer Alliance system.

Is there a bundle discount if I purchase both packages?

A 30% discount is available for any customers who purchase the Online Reputation Management package and any Guest Experience Management package.

Is my customer data secure?

Protecting customer information is of upmost importance to Customer Alliance. As a German company, we are held to some of the most stringent data protection requirements in the world and are fully GDPR compliant. We are TÜV and DEKRA-certified through our Data Protection Officer Hans-Christian Widegreen, and undertake regular professional penetration testing to ensure that customer data can not be accessed by unauthorised parties.

Who owns the reviews collected?

Unlike many other review collection platforms, Customer Alliance does not own the reviews collected through the use of our service. You, the customer, retain ownership of all reviews collected and we will be happy to provide an export of these reviews if you were to move to another service – which we hope never needs to happen! :)

Please be aware that this ownership may not necessarily apply with review portals, such as TripAdvisor, Google, Facebook, etc. If in doubt, please check contact the review portal for clarification.

Do you connect to my PMS or CRM system?

There is a good chance we already do! We currently support integrations with over 90 PMS and CRM systems. A full overview of supported systems can be found here.

Any further questions? Let's have a chat...

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Already trusted by over 5,000 customers throughout Europe