4 new feature releases

We are very excited to share some good news with you. December 6th, 2013, we will add some very useful, brand-new features to your Customer Alliance backend. The new features will help you to manage all your online reviews in an even more efficient way.

What is new:

  • Reviews: Do you remember those days where you had to create multiple tabs to manage your online reputation? Those days are over. From next week on your review stream displays not only all your Customer Alliance reviews but also the text reviews from the 11 most important portals, such as HRS,, TripAdvisor and HolidayCheck.
  • Statistics: Your new backend will provide you with an overview of all categories with scores, that your guests have rated on different review portals.
  • Report: The Excel or PDF reporting is now created in a blink of an eye.
  • Reviews & Statistics: Last but not least we improved the review stream and statistics section. Working more consequently with the colors of a traffic light that easily point out where improvement needs to be done. The new navigation and interface is simpler and more user friendly.

Brand-new Review Stream

While waiting impatiently for the new features take pleasure in our brand-new website. We created an enhanced knowledge center, where you get the latest information on the hospitality industry.


Stephanie Zemmrich

Content Marketing Manager