February 2015 Product Updates

We are excited to share the product updates implemented throughout the month!

Unpublished Customer Alliance reviews now included in your email reports

In the reports which you can export from the “Reports” section, you can now also view the information concerning still unpublished Customer Alliance reviews. These are either reviews which have been left as In-house feedback but are not yet published on your Certificate (because your guest has not yet confirmed them via e-mail), or e-mail reviews which are not yet published because of the three-day delay.

You can choose to view these reviews for a more up-to-date report of your internal feedback on the Customer Alliance questionnaire.

Updated overview for your email reports

The table containing the list of the email reports you have set up in the past has been updated. With the new layout, it is easier for you to differentiate the reports. You can easily determine which reports are sent immediately, daily or weekly, and which concern Customer Alliance reviews or external portal reviews.

New “Comment” redirection link for external portals

On your Review Stream in the “Reviews” section, the “comment” function has been optimized for reviews received from external portals. By selecting “comment”, you will now be redirected directly to the relevant external portal to write your comment from your own profile. This feature is available for the following portals: TripAdvisor, HolidayCheck, Booking, HRS, Expedia, Agoda, Yelp, and Zoover.

Overview section updates

• New “Overview” section date filter
  You can now filter all the visible statistics of your Overview by time period.
• Comment rates on your “Overview“ table
  This new column will help you keep track of the percentage of guest reviews you’re responding to.
• Comparison line on your “Average rating of new reviews over time” chart
  Compare your current performance to your performance at any other period in time.

Questionnaire sub-criteria chart

A more visual chart of sub-criteria ratings, visually dividing your reviews into positive, neutral and negative.

New “Review ratings over time” chart

This chart enables a better, more immediate understanding of what your guests are saying, visually dividing your reviews into positive, neutral and negative.

We hope you enjoy the updates!

Not a Customer Alliance user yet, but interested in improving your online reputation? Get a free live demo with one of our consultants!