Sun, sea and hotel solutions

Summer was very much alive on Tuesday in Brighton during our Evening of Networking for Hospitality Professionals. The sun reminded everyone that Brighton was still in summer mode, at least for a few more days.

Everyone I spoke with in Brighton said this was the English summer they’d been waiting for. Walking along the Brighton seafront to the Grand Hotel, you couldn’t help but notice everyone enjoying the town, whether travelers or locals.


Credit: Tanya Langenkamp


This set the stage for Customer Alliance’s first event in Brighton – a chance to meet and exchange experiences and ideas in the world of hotel management.

The historic Grand Hotel provided a pleasant and hospitable location to discuss Brighton hotel news and trends, guest satisfaction and review strategies, and to swap our favourite summer memories.

We would like to thank Sarah from Octopus Revenue for coordinating, as well as our fellow hosts at HotelTime, STR, and TravelClick, all of the evening’s attendees, the Grand Hotel for hosting, and the Amsterdam Hotel for a pleasant stay during my time in Brighton.

Close-up photograph of Brighton Pavilion - Customer Alliance

Credit: Tanya Langenkamp

My taxi driver said that people often compare Brighton to Berlin and asked me for my opinion, although I had only arrived minutes before. But now, after spending a few days in Brighton, getting to walk The Laines, drop into some of the boutiques, chatting with the locals, and enjoying some delicious and memorable meals, it’s clear to see why Brighton is such a popular destination. We look forward to collaborating with hoteliers to maximize their potential in this city by the sea.

I look forward to seeing you on our next trip to Brighton!

– Clayton

Customer Relations Manager

If you’d like to discuss how Customer Alliance can help you and your hotel, feel free to give me a call  +49 30 762 89 00 104 or email