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Introducing the New Questionnaire – Flexible, Strong &...
Today, we are introducing our new questionnaire – it’s more flexible, stronger and beautiful than ever. Over the past few months, we have completely re-thought our questionnaire and the process on how to collect feedback & reviews. This led us to identify three main areas in which we invested a lot of time and effort: […]
Comment on Google Reviews Directly from the Customer Allianc...
Commenting on Google My Business reviews just got a lot easier! You can now directly comment on your Google reviews within Customer Alliance without having to leave your account. We hope this new feature saves you a heap of time and you enjoy this new feature as much as we do! One time Setup of […]
A Lesson for the Wise: Faking It Doesn’t Pay!
Online reviews can be one of the best marketing tools for your business – but only if they are authentic. Unfortunately, stories of business using fake reviews to boost their online visibility on portals like TripAdvisor or Google are becoming more and more frequent. Recently, there it has an increased stigma against and since today, […]
Update from Customer Alliance Regarding GDPR
As you are surely aware by now, the General Data Protection Regulation, better known as GDPR, is coming into effect on the 25th May 2018. As with any company which comes into contact with personally identifiable information of European citizens, Customer Alliance has been working hard to ensure compliance by this deadline. As a trusted […]
Set targets to better evaluate your performance
Whether you are a chain or an independent business, you probably set goals for each quarter or year which you hope your business achieves. Perhaps you even set goals for how you want your online reputation to grow across certain portals. Taking this into consideration as we developed your new Dashboard, we investigated the best […]
From the CEO: Reviews Are Boring and Can’t Be Trusted
“Aren’t reviews always fake?“ and “Will people become bored of reviews?“ are two questions which I constantly hear. Naturally, those questions become more prevalent when there are stories like Vice’s report on a fake London restaurant reaching the #1 rank on TripAdvisor or if there is another story about a business that offers to write […]
Over time comparison of your City Rank and your competitors
In the tourism industry, your TripAdvisor reputation bears a heavy weight on your online reputation and how travelers perceive your business. Whether a hotel, spa, restaurant, tour operator, etc. you want to be in the first pages of a TripAdvisor listing. This ensures increased visibility as travelers plan their journey. For this reason, your TripAdvisor […]
Start building your Net Promoter Score (NPS) via your post-s...
We’ve integrated Net Promoter Score (NPS) into your questionnaire! Included in your Questionnaire settings (navigate: Settings > Questionnaire > Questions) is now the NPS question “How likely are you to recommend us to friend or colleague?”. By default, this question is inactive. However, to add it as a question you simply turn the question on […]
Start improving your guests stay before arrival through our ...
Send a welcome message to your guest before arrival via email!! Through every step of a guests stay, from reservation to check-in to during- and post- stay, you can transform their opinion of your hotel in a snap. Why not start their stay off on the right foot with a beautiful welcome email? Our […]