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Update from Customer Alliance Regarding GDPR
As you are surely aware by now, the General Data Protection Regulation, better known as GDPR, is coming into effect on the 25th May 2018. As with any company which comes into contact with personally identifiable information of European citizens, Customer Alliance has been working hard to ensure compliance by this deadline. As a trusted […]
Set targets to better evaluate your performance
Whether you are a chain or an independent business, you probably set goals for each quarter or year which you hope your business achieves. Perhaps you even set goals for how you want your online reputation to grow across certain portals. Taking this into consideration as we developed your new Dashboard, we investigated the best […]
From the CEO: Reviews Are Boring and Can’t Be Trusted
“Aren’t reviews always fake?“ and “Will people become bored of reviews?“ are two questions which I constantly hear. Naturally, those questions become more prevalent when there are stories like Vice’s report on a fake London restaurant reaching the #1 rank on TripAdvisor or if there is another story about a business that offers to write […]
Over time comparison of your City Rank and your competitors
In the tourism industry, your TripAdvisor reputation bears a heavy weight on your online reputation and how travelers perceive your business. Whether a hotel, spa, restaurant, tour operator, etc. you want to be in the first pages of a TripAdvisor listing. This ensures increased visibility as travelers plan their journey. For this reason, your TripAdvisor […]
Start building your Net Promoter Score (NPS) via your post-s...
We’ve integrated Net Promoter Score (NPS) into your questionnaire! Included in your Questionnaire settings (navigate: Settings > Questionnaire > Questions) is now the NPS question “How likely are you to recommend us to friend or colleague?”. By default, this question is inactive. However, to add it as a question you simply turn the question on […]
Start improving your guests stay before arrival through our ...
Send a welcome message to your guest before arrival via email!! Through every step of a guests stay, from reservation to check-in to during- and post- stay, you can transform their opinion of your hotel in a snap. Why not start their stay off on the right foot with a beautiful welcome email? Our […]
Reach more customers through texting! We’ve optimized the in...
We’ve optimized the invitation process with text messaging review invitations We have added text message invitations to your online backend so you never miss a review opportunity. We heard your requests for more ways to invite your guests to review and we delivered. You can now invite your guests via email or texting. The […]
Simplify your reputation management through our To-Do module
Facilitating your review management just got easier with our to-do module in our online backend. You can set to-dos for your users to follow-up on a Review or Insight, or just create general reminders for your team regarding reputation management. This feature enables you to distribute the responsibility for your reputation management and focus on […]
External portal commenting in your Review Stream
We constantly emphasize how important it is to comment on your reviews in order to maintain your online reputation because commenting helps show your dedication to your guests happiness. With this mentality, we furthered your commenting capabilities within your Review Stream by extending the comment function to external portals using a copy-and-paste function. This allows […]