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Guest Communication During Coronavirus Crisis: How to Switch Off Your Post-Stay-Message

During such an uncertain and challenging time like the ongoing coronavirus crisis, hoteliers need to stay in control of their guest communication. The current coronavirus pandemic might have forced you to close your doors to the public and you would like to put your communication on “standby”. Therefore, we enabled a new function which allows you to deactivate the distribution of your post-stay message with our Guest Journey Editor. By turning off your po-stay message, your guests won't automatically receive an invitation to share their…

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How to Respond to Guest Feedback via SMS for a More Positive...

Digital communication with your guests is not only important before and after their stay, but also during it. Today, travellers expect a different kind of care and interaction than 10-15 years ago. Think, for example, of smartphones, which have become...

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User Guide Data Privacy - How to be GDPR compliant with Cust...

Data protection is an extremely important concern for us. To protect personal data, such as that of you and your guests, we implement strict data protection guidelines and precautions in our company. The basis for this is the General Data...

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How to Uncover the Real Email Address of Expedia Guests

Expedia, the online travel agency offering hotels, flights, package tours, rental cars or event tickets, is one of the top dogs in the digital travel industry. Portals such as trivago and hotels.com also belong to the company. Expedia thus plays...

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How to Measure Your Customer Satisfaction with Our NPS Trend...

The Net Promoter Score (or simply NPS) is a powerful metric to measure the satisfaction and loyalty of your guests. It’s a key indicator to gauge their willingness to not only return for another stay in your hotel but also...

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How to Enhance your Digital Guest Communication with Our Gue...

We take your guest communication to a new level! Our Guest Journey Editor gives you full control over the communication with your guests. It allows you to send automated messages and individual questionnaires before, during and after their stay in...

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Lasciare le note interne per le valutazioni

Molti albergatori ricevono valutazioni che richiedono una comunicazione interna. Ad esempio, nel caso di una recensione negativa vorresti fornire ai colleghi alcune informazioni di background o spiegare come è stata gestita la comunicazione con l’ospite e se il problema potrebbe...

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How to Deliver a Seamless Guest Experience and Drive Revenue...

Guest feedback is extremely important for hoteliers. On the one hand, it provides an insight into the expectations and demands of guests and how these can be fulfilled or even exceeded. On the other hand, it helps to optimize internal...

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How to Communicate More Efficiently with Our Internal Notes

Many hoteliers receive guest reviews that require internal communication. For example, in the case of a negative review you would like to provide your colleagues useful background information or explain how the communication with the guest went and whether the...

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Respond to Booking.com Reviews From the Customer Alliance Da...

As of today, Customer Alliance customers are able to respond to all of their reviews on Booking.com directly from their dashboard! This will undoubtedly help hoteliers be more efficient in managing their reputation on Booking.com by not having to find...

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