December 2014 Product Updates

We are excited to provide a brief recap of the updates implemented during this month!

New Certificate for chain hotels

For our customers with several hotels, this week we introduce the chain certificate. With this new option, allow your customers to see your reviews for all of your individual hotels, filter them, and book their favorite one, all in one central place.

Your Facebook chain-app has already been updated to the new design. Now you can customize your certificate, which will appear both on your website-certificate and Facebook app. You can also choose whether or not you want to present your individual logo alongside your chain’s.

Now available- analysis of still unpublished Customer Alliance reviews

In the Customer Alliance statistics, you can now also analyze reviews that have not yet been published.

Reviews are automatically published after three days or, if the review was submitted via the In-House Feedback tool, published when the customer confirms their review via email.

We hope you enjoy the updates!

Not a Customer Alliance user yet, but interested in improving your online reputation? Get a free live demo with one of our consultants!


Roxane Le Corre

PR & Marketing Assistant