Blog

How to Communicate More Efficiently with Our Internal Notes

Many hoteliers receive guest reviews that require internal communication. For example, in the case of a negative review you would like to provide your colleagues useful background information or explain how the communication with the guest went and whether the problem has been resolved. Usually, this is done via email…

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Respond to Booking.com Reviews From the Customer Alliance Dashboard

As of today, Customer Alliance customers are able to respond to all of their reviews on Booking.com directly from their dashboard! This will undoubtedly help hoteliers be more efficient in managing their reputation on Booking.com by not having to find the review within their Booking.com dashboard – which means faster…

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Group Clustering Available in Brand Dashboard

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Track Brand NPS Score with Customer Alliance

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Collect Real Email Addresses from Booking.com Guests

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Automatically Take Advantage of Rich Snippets with the Widge…

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Introducing: Our new Customer Experience Hub

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Understanding the deliverability of your emails

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