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How to Measure Your Customer Satisfaction with Our NPS Trend Page Over Time

The Net Promoter Score (or simply NPS) is a powerful metric to measure the satisfaction and loyalty of your guests. It’s a key indicator to gauge their willingness to not only return for another stay in your hotel but also make a recommendation to their family, friends or colleagues. By…

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How to Enhance your Digital Guest Communication with Our Guest Journey Editor

We take your guest communication to a new level! Our Guest Journey Editor gives you full control over the communication with your guests. It allows you to send automated messages and individual questionnaires before, during and after their stay in order to create a unique and positive experience. As different…

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Lasciare le note interne per le valutazioni

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How to Deliver a Seamless Guest Experience and Drive Revenue…

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How to Communicate More Efficiently with Our Internal Notes

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Respond to Booking.com Reviews From the Customer Alliance Da…

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Group Clustering Available in Brand Dashboard

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Track Brand NPS Score with Customer Alliance

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