Resources
Article
How to use Instagram to improve your guest experience
Guest experience is a central concern for hotel owners. So how can you personalise this experience? There are many factors to take into account. Of course, nothing can replace dedicated staff who are attentive to your guests’ needs. However, technology can certainly help to add value to the experience at…
Success story
How Acquario di Genova became one of the World‘s Top 10 Aquariums on TripAdvisor
In just two months of proactive online review collection with Customer Alliance, Acquario di Genova not only collected more than 3,000 reviews, but they even reached the top position on TripAdvisor! In October 2018, Acquario di Genova was recognised as one of the Top 10 Aquariums in the World by…