Article

How do guest reviews impact my TripAdvisor ranking?

The TripAdvisor ranking is one of the elements that you must control in order to ensure good online visibility and therefore more bookings for your hotel. A vast number of guest reviews are posted every day, and that’s why it’s so important to optimise your presence on this platform. But…

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How can I dispute a guest review?

It may happen that sometimes your guests reviews do not fully reflect the reality or that they arise from a misunderstanding between your client and the members of your staff. However, nothing is lost! At Customer Alliance, we have the right solution for your problems! Prevention is better than cure!…

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How to create a really effective satisfaction questionnaire

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What is Pre-Stay Communication and how does it improve guest…

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How can I measure ROI? How will it help in revenue and marke…

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Maximising the value from integrating the Customer Alliance …

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How is the guest relation to your hotel? Points for improvem…

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Why should I monitor my competitor reviews?

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