eCommerce

Customer Feedback Software

More reviews. More trust. Higher conversion rates.
Generate authentic, transaction-based consumer feedback to optimise your shop for customer satisfaction, higher ratings, and better online visibility.

Upgrade your customer feedback system

Grow external reviews to get seen

Build your customer satisfaction survey

Track consumer satisfaction ratings

Engage your customers

Leverage multiple customer feedback methods

Collect customer reviews after any purchase via email or SMS using a fully customisable consumer feedback survey in 30+ languages.

Increase the visibility of your physical store by collecting feedback via WiFi or tablet with our customer feedback software.

  • Customise your consumer feedback survey
  • Ask for feedback across multiple channels
  • Resolve all negative reviews from 1 place with our alerts

 

76% of consumers will leave a review if asked

Showcase reviews to build trust online

Get seen online with our feedback management tool. Automate inviting customers to share their reviews on the major platforms of your choice.

Show off your reviews of customer satisfaction and loyalty on your website to boost conversion

  • Distribute reviews to external platforms like Google, Facebook, Trustpilot etc.
  • Display your reviews on your website with our widget 
  • Integrate reviews XML feed directly into your website to boost SEO
  • Enjoy rich snippets as you increase Google stars and number of reviews

Reviews of 50 or more per product can mean a 4.6% increase in conversion rates

Get the data you need to optimise

Using our customer satisfaction survey results analysis, you can monitor trends, NPS, and how you fare on the customer satisfaction index.

As our customer satisfaction software is scalable, you can have the analytics for one or multiple stores to improve your consumer experience management overall.

  • Get analytics on all external reviews from major review sites
  • Track portal rating scores
  • Monitor your competitors to set benchmarks
  • Use semantic analytics to understand sentiment

Companies who perform Voice of the Consumer research by measuring NPS are 3x more likely to grow by 10% or more over 12 months.

Why Customer Alliance?

25% average

response rate

10+ years

experience

5,000+ Businesses

use our platform

In their words

“We have been using Customer Alliance for some time. The platform is professional and with a few simple, targeted questions we can capture the attention of the customer. They feel appreciated and pampered by our attention.”

Simone Zanetti, Owner of Cardiosox

Get your free demo! No strings attached, we promise.

Schedule a free, personalised demo to see what advances your healthcare organisation can make with our patient feedback software and patient satisfaction questionnaire.

Customer feedback software by Customer Alliance includes Customer Experience Management, Voice of the Customer and Online Reputation Management.