Insurance & Banking

Customer experience
made easy

Offer unrivalled service and drive lifetime value through the power of customer feedback

Everything you need in one platform

Collect valuable feedback across all channels with flexible custom surveys

Generate reviews on autopilot to build reputation, familiarity and trust

Use smart analysis and AI-powered insights to improve customer satisfaction

Attract new insurance and banking customers

For nearly 9 in 10 consumers, an online review is as important as a personal recommendation. We give you the tools to generate consistent reviews and showcase the best of your business.


  • Increase reviews on Google and get seen in search results
  • Boost confidence with our reviews widget displayed directly on your site
  • Access all your feedback in one seamless review stream
  • Use alerts to address bad reviews early and ensure your customers feel heard

Make improvements with impact

86% of consumers are willing to pay more for a great customer experience. Our platform helps you better understand your customers and deliver a superior experience, every time.

  • Get customer feedback from every channel, including in-branch, via email and straight from your website or app
  • Understand essential drivers of satisfaction and loyalty with handy tools like customer journey visualisation, text analytics and more
  • Pinpoint areas for improvement and close the experience gap
  • Track your progress and set company benchmarks with satisfaction metrics

Why Customer Alliance?

25% average

response rate

+10 years

hospitality experience

5,000+ Businesses

use our platform

Use cases

Learn how Customer Alliance empowers you to improve the customer experience in banking and insurance

  • Reduce churn
  • Improve a product
  • Guide and motivate your staff
  • Increase your Net Promoter Score (NPS)

Reduce churn

Use surveys to understand your customers’ satisfaction drivers and find ways to exceed their expectations. Even small changes can have a major impact.

Text analytics tells you the topics most frequently mentioned in negative reviews. Respond directly through the platform and offer personalised solutions to bring unhappy customers around.

Improve a product

Is a new product not performing as well as expected? Skip the guesswork with a custom feedback survey. Ask a single question on the product landing page when users go to exit the page or get more in-depth with an email survey.

Discover what your product is missing and take action to turn things around. Save time and prevent lost revenue with fast and easy feedback collection.

Guide and motivate your staff

Track satisfaction scores at individual touchpoints and across the entire customer journey in banking and insurance. Compare your metrics from previous timeframes or in different areas of the business. 

Easily see where improvements can be made and strategise to enhance your customer experience. Create reports in just a few clicks and share data-backed findings with your team.


Increase your Net Promoter Score (NPS)

Measure your NPS with a simple survey emailed straight to your customers or displayed on your site. Ask a follow-up question for lower scores to learn where and how you can improve.

Do your customers want more digital services? Are waiting times too long on your banking customer service line? Act on those insights and see your NPS soar.

Schedule your free demo today

Speak to one of our experts and see the platform in action in a live, custom demo