Deliver outstanding experiences to increase customer satisfaction by 8% or more.
Customer journey mapping tools
Customer journey analysis
Deliver personalised service and communication
Send personalised, automated messages at key touchpoints with our customer journey mapping tools. Deliver consistent customer experiences, get custom feedback, and exceed expectations to increase customer satisfaction.
- Design unique customer experiences with our Customer Journey Editor
- Create and customise multi-channel messages and automate review invitations
- Distribute reviews to major portals like Google, TripAdvisor, Yelp, etc
- Benefit from multiple touchpoints including email, SMS, QR Code, WIFI, tablet or beacon
Gain actionable insights
Intelligent analytical tools help you make sense of customer feedback. Learn what matters most to them with our customer journey analysis and customer feedback tool. Detect trends, recurring topics, perform customer needs analysis, and monitor your progress.
- Dashboard with powerful customer insights, NPS, average review score and overall performance
- Utilise customisable feedback forms and choose among 30 different languages
- Truly understand customer feedback with powerful text and semantic analytics
- Track your NPS over time, detect trends and fluctuations with our NPS Trend Page
Establish 360° quality management processes
Customer feedback management made easy! Receive real-time alerts, set-up effective feedback and quality management processes for immediate action, and prevent future issues. Assign tasks to team members, manage responses and work smarter and more efficiently.
- Align your operations with our ticketing system and to-do function
- Enhance your internal communication with our Internal notes
- Receive alerts for negative reviews and take timely action
Balance data protection and personalisation
The protection of customer data is a major priority for us. Be assured that all personal data is treated with the highest care and that all of our customer satisfaction survey solutions are fully GDPR compliant.
- Collect newsletter opt-ins at key touchpoints
- Data will be automatically deleted
“At Mazda we want to offer an excellent customer experience. That’s why we encourage our customers to provide feedback after their visit to one of our dealer partners in Germany. The insights we receive help us to better understand our customers’ needs and they are also increasingly important for new customers seeking information before making their purchase decision.”
Customer feedback software by Customer Alliance includes Customer Experience Management, Voice of the Customer and Online Reputation Management.