Customer Experience Manager

The Customer Experience Manager Solution

Deliver outstanding experiences to increase customer satisfaction by 8% or more.

Customer Feedback Management

Monitor and enhance customer experience across the entire customer journey.
Customer Alliance equips you with the most powerful tools to provide incredible experiences.

Customer journey mapping tools

Automated communications

Customer journey analysis

Customer Feedback Management
Your Goals. Our Deliverables.

Deliver personalised service and communication

Send personalised, automated messages at key touchpoints with our customer journey mapping tools. Deliver consistent customer experiences, get custom feedback, and exceed expectations to increase customer satisfaction.

  • Design unique customer experiences with our Customer Journey Editor 
  • Create and customise multi-channel messages and automate review invitations
  • Distribute reviews to major portals like Google, TripAdvisor, Yelp, etc
  • Benefit from multiple touchpoints including email, SMS, QR Code, WIFI, tablet or beacon

Gain actionable insights

Intelligent analytical tools help you make sense of customer feedback. Learn what matters most to them with our customer journey analysis and customer feedback tool. Detect trends, recurring topics, perform customer needs analysis, and monitor your progress.

  • Dashboard with powerful customer insights, NPS, average review score and overall performance
  • Utilise customisable feedback forms and choose among 30 different languages
  • Truly understand customer feedback with powerful text and semantic analytics
  • Track your NPS over time, detect trends and fluctuations with our NPS Trend Page 

Establish 360° quality management processes

Customer feedback management made easy! Receive real-time alerts, set-up effective feedback and quality management processes for immediate action, and prevent future issues. Assign tasks to team members, manage responses and work smarter and more efficiently.

  • Align your operations with our ticketing system and to-do function
  • Enhance your internal communication with our Internal notes 
  • Receive alerts for negative reviews and take timely action 

Balance data protection and personalisation

The protection of customer data is a major priority for us. Be assured that all personal data is treated with the highest care and that all of our customer satisfaction survey solutions are fully GDPR compliant.

  • Collect newsletter opt-ins at key touchpoints
  • Data will be automatically deleted 

What are our clients say:

“At Mazda we want to offer an excellent customer experience. That’s why we encourage our customers to provide feedback after their visit to one of our dealer partners in Germany. The insights we receive help us to better understand our customers’ needs and they are also increasingly important for new customers seeking information before making their purchase decision.”

Alexander Wagner, Manager Dealer & Customer Insights
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Customer feedback software by Customer Alliance includes Customer Experience Management, Voice of the Customer and Online Reputation Management.