Increase customer satisfaction by 8% or more with our powerful customer satisfaction tools
Customer satisfaction survey
Customer satisfaction metrics
Customer journey analysis
Enhance communication at all touchpoints
Customise your own customer satisfaction questionnaire. Automate sending it to your customers at key touchpoints to increase customer feedback.
- Create an unlimited number of surveys with the support of 30+ languages
- Build your specific customer journey with our Customer Journey Editor
- Ask for feedback via email, SMS, QR code, WiFi, tablet, or beacon
- Utilise our closed-loop feedback system to quickly win back customers
Discover customer satisfaction factors
Leverage our customer journey analysis tools to learn what matters most to your customers. Discover trends, customer sentiment, and monitor your customer satisfaction metrics over time.
- Capture analytics on all external reviews and internal feedback forms
- Monitor your NPS, average review score, and overall performance in 1 dashboard
- Know the meaning behind customers’ words with our semantic analytics
- Track your NPS over time, detect trends, and fluctuations with our NPS Trend Page
Monitor customer satisfaction KPIs
Our customer satisfaction software is scalable. Whether you’re a company of one or 100 locations, it’s important to set benchmarks and align to get ahead of your competitors.
- Set benchmarks for customer satisfaction index, survey response rates, and more
- Track NPS, CSAT, CES or all 3 customer satisfaction metrics
- Monitor and set targets by location, city, or region
- Unify operations and assign & follow-up on tasks
Showcase your high customer satisfaction rating
Display great reviews right on your website and across external portals like Google, TripAdvisor, Yelp, etc to build your reputation where it matters.
- Convert visitors with our website widget displaying reviews on your website
- Build trust by showcasing authentic reviews
- Enjoy rich snippets as you increase Google stars and number of reviews
“Ongoing customer satisfaction measurement, customer feedback analysis will remain important tools to continually improve our processes. At the same time, customers increasingly post and search for feedback online. Having the right tools at hand to manage your online reputation effectively is key to enhance your customers’ experience.”
Customer feedback software by Customer Alliance includes Customer Experience Management, Voice of the Customer and Online Reputation Management.