Customer Satisfaction Manager

Know how to make your customers happy

Increase customer satisfaction by 8% or more with our powerful customer satisfaction tools

Customer Satisfaction Survey Solutions

Get the data you need to make your customers happy. Utilise a 360° overview of customer satisfaction factors along your customer journey with our customer journey mapping software.

Customer satisfaction survey

Customer satisfaction metrics

Customer journey analysis

Customer Satisfaction Manager
Your Goals. Our Deliverables.

Enhance communication at all touchpoints

Customise your own customer satisfaction questionnaire. Automate sending it to your customers at key touchpoints to increase customer feedback. 

  • Create an unlimited number of surveys with the support of 30+ languages
  • Build your specific customer journey with our Customer Journey Editor 
  • Ask for feedback via email, SMS, QR code, WiFi, tablet, or beacon
  • Utilise our closed-loop feedback system to quickly win back customers

Discover customer satisfaction factors

Leverage our customer journey analysis tools to learn what matters most to your customers. Discover trends, customer sentiment, and monitor your customer satisfaction metrics over time.

  • Capture analytics on all external reviews and internal feedback forms
  • Monitor your NPS, average review score, and overall performance in 1 dashboard
  • Know the meaning behind customers’ words with our semantic analytics
  • Track your NPS over time, detect trends, and fluctuations with our NPS Trend Page

Monitor customer satisfaction KPIs

Our customer satisfaction software is scalable. Whether you’re a company of one or 100 locations, it’s important to set benchmarks and align to get ahead of your competitors. 

  • Set benchmarks for customer satisfaction index, survey response rates, and more
  • Track NPS, CSAT, CES or all 3 customer satisfaction metrics
  • Monitor and set targets by location, city, or region 
  • Unify operations and assign & follow-up on tasks

Showcase your high customer satisfaction rating

Display great reviews right on your website and across external portals like Google, TripAdvisor, Yelp, etc to build your reputation where it matters.

  • Convert visitors with our website widget displaying reviews on your website
  • Build trust by showcasing authentic reviews
  • Enjoy rich snippets as you increase Google stars and number of reviews

What are our clients say:

“Ongoing customer satisfaction measurement, customer feedback analysis will remain important tools to continually  improve our processes. At the same time, customers increasingly post and search for feedback online. Having the right tools at hand to manage your online reputation effectively is key to enhance your customers’ experience.”

Simon Haines, Director Customer Knowledge at Mazda Motor Europe
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Schedule a free, personalised demo to see what advances your organisation can make with our scalable customer satisfaction survey solutions.

Customer feedback software by Customer Alliance includes Customer Experience Management, Voice of the Customer and Online Reputation Management.