One platform to grow your online reputation & focus on customer retention marketing.
Customer feedback surveys
Online review management
Customer retention metrics
Capture customer insights
Snag powerful Voice of the Customer analytics to make data-driven decisions about whether your customer retention strategies and customer retention techniques work.
- Get analytics on all external reviews & internal feedback forms
- Track average review score & competitors’ analytics, and customer trends
- Know the meaning behind customers’ words with our semantic analytics
- Identify satisfaction per customer segment to define workflows
Get feedback at multiple touchpoints
Create customisable surveys with our survey software. Then automate asking for feedback at key touchpoints using advanced customer feedback tools.
- Build your surveys or use our templates with the support of 30+ languages
- Design unique customer experiences with our Customer Journey Editor
- Automate review invitations via email, SMS, QR code, WiFi, tablet, or beacon
- Utilise our survey tools to customise surveys with your branding
Monitor satisfaction from one dashboard
Set NPS benchmarks, monitor review response time, share customer retention ideas, and much more with our scalable customer retention software.
- Customise your dashboard to fit the criteria you wish to monitor
- Set benchmarks for NPS, survey response rates, review response times, & more
- Get alerts for negative reviews to take action with our closed-loop feedback system
- Align all levels and locations as you assign & follow-up on tasks
Boost online rankings
Rank higher in searches & boost star rankings as you display reviews right on your website & increase reviews on major review portals using our reputation management software.
- Distribute reviews to major portals like Google, TripAdvisor, Yelp, etc.
- Convert visitors with our website widget displaying reviews on your website
- Display customers’ overall customer satisfaction score on your website too
- Grab rich snippets as you increase Google stars and number of reviews
“Customer Alliance gives us the technical ability to personally contact all our guests and actively request their feedback. At the same time, we have the opportunity to distribute this guest feedback on various rating portals and to respond to each rating individually. This direct feedback, along with the software’s detailed analysis feature, allows us to identify and improve our weak points.”
Customer feedback software by Customer Alliance includes Customer Experience Management, Voice of the Customer and Online Reputation Management.