Multi-channel survey solutions for concise customer feedback management.
Survey analysis software
Design powerful surveys
Build your survey choosing from many question types & survey tools, or use one of our templates. Automate sending it out over multiple channels with our customer survey software.
- Design an unlimited number of surveys with the support of 30+ languages
- Customise your survey with your company’s logo and colors
- Share your survey via SMS, email, QR code, WiFi, tablet, or beacon
- Consider these use cases: customer survey questionnaire, employee survey questions, member satisfaction survey, event questionnaire, rating survey, and much more
Analyse the results & optimise
Get the data you need. Explore trends, get semantic analysis, and monitor select key performance indicators with our survey analysis software.
- Obtain smart analytics on all of your feedback
- Understand the meaning behind words with our semantic analysis
- Discover and track trends and patterns among respondents over time
- Monitor Net Promoter Score, review score and survey response rate in one place
Create the reports you need
Create reports with the criteria that matter most to your business. Our lean reporting makes it easy to identify benchmarks and set targets across your organisation.
- Get industry and internal benchmarks to set performance targets
- Set benchmarks for survey response rates, customer satisfaction, and more
- Oversee company targets by location, city, or region
- Align all levels and locations as you assign & follow-up on tasks
“We have been using Customer Alliance for some time. The platform is professional and with a few simple, targeted questions we can capture the attention of the customer. They feel appreciated and pampered by our attention.”
Customer feedback software by Customer Alliance includes Customer Experience Management, Voice of the Customer and Online Reputation Management.