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Guide to Your Digital Guest Communication

How to Increase Guest Satisfaction and Generate More Sales Along the Guest Journey

November, 2019

In addition to the personal interaction within the hotel, digital communication also plays a key role when it comes to offering your guests a unique and positive experience. Besides a booking confirmation via mail and the invitation to share feedback after the stay, there are many other touch points along the guest journey at which you should communicate digitally with your guests.

In this guide, we have compiled the most important touch points along the guest journey. This allows you to share the right information with your guests at the right time and to offer a consistently positive experience. Moreover, we also prepared various pre-phrased messages and questionnaires for you. Get some inspiration and feel free to use them in your personal communication.



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