{"id":3406,"date":"2019-07-04T12:26:48","date_gmt":"2019-07-04T12:26:48","guid":{"rendered":"http:\/\/www.customer-alliance.com\/respond-to-booking-com-reviews-from-the-customer-alliance-dashboard\/"},"modified":"2023-05-19T12:40:07","modified_gmt":"2023-05-19T12:40:07","slug":"respond-to-booking-com-reviews-from-the-customer-alliance-dashboard","status":"publish","type":"articles","link":"https:\/\/www.customer-alliance.com\/en\/articles\/respond-to-booking-com-reviews-from-the-customer-alliance-dashboard\/","title":{"rendered":"Respond to Booking.com Reviews From the Customer Alliance Dashboard"},"content":{"rendered":"<p>As of today, Customer Alliance customers are able to respond to all of their reviews on Booking.com directly from their dashboard!<\/p>\n<p>This will undoubtedly help hoteliers be more efficient in managing their reputation on Booking.com by not having to find the review within their Booking.com dashboard &#8211; which means faster responses and more satisfied guests. It also extends the previous similar integrations which we have developed with <strong>Google<\/strong>, <strong>Facebook<\/strong> and <strong>HolidayCheck<\/strong>.<\/p>\n<h2>How do I set it up?<\/h2>\n<p><img decoding=\"async\" src=\"http:\/\/www.customer-alliance.com\/wp-content\/uploads\/2021\/04\/customer-alliance-commenting-booking-screenshot.jpg\" alt=\"Booking.com Commenting\" \/><\/p>\n<h2>How can I respond to reviews?<\/h2>\n<ul>\n<li>Once the connection with Booking.com has been successfully established, simply navigate to your <a href=\"https:\/\/go.customer-alliance.com\/review\/search\">Review Stream<\/a>.<\/li>\n<li>As long as Customer Alliance is already monitoring your Booking.com reviews, you will see any recent reviews here. Alternatively, you can filter at the top of the page to just display Booking.com reviews.<\/li>\n<li>When you have found a review which you wish to respond to, simply click on the <strong>Comment<\/strong> button and type your response.<\/li>\n<li>When finished, click on <strong>Publish.<\/strong><\/li>\n<\/ul>\n<p><strong>We hope you enjoy this integration and that it saves you a lot of time! <\/strong><\/p>\n<div style=\"text-align: center;\"><a class=\"calendly-link button button--primary\" href=\"https:\/\/calendly.com\/ca-en-sales\/ca-en-introduction?utm_campaign=website&amp;utm_source=en_resources_article_respond-to-booking-com-reviews-from-the-customer-alliance-dashboard\">Schedule a free consultation<\/a><\/div>\n","protected":false},"featured_media":32227,"parent":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"content-type":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"categories":[667],"class_list":["post-3406","articles","type-articles","status-publish","has-post-thumbnail","hentry","category-hospitality-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Respond to Booking.com Reviews From the Customer Alliance Dashboard<\/title>\n<meta name=\"description\" content=\"There is no longer any need to log-in to your Booking.com account to respond to reviews. 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