{"id":58469,"date":"2024-10-16T11:50:51","date_gmt":"2024-10-16T11:50:51","guid":{"rendered":"https:\/\/www.customer-alliance.com\/?page_id=58469"},"modified":"2024-11-01T14:22:18","modified_gmt":"2024-11-01T14:22:18","slug":"produits-fonctionnalites-gestion-du-retour-dinformation-client","status":"publish","type":"page","link":"https:\/\/www.customer-alliance.com\/fr\/produits-fonctionnalites-gestion-du-retour-dinformation-client\/","title":{"rendered":"Gestion du retour d&rsquo;information des clients"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"58469\" class=\"elementor elementor-58469 elementor-58393\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41d0185 e-con-full e-flex e-con e-parent\" data-id=\"41d0185\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8777760 e-con-full e-flex e-con e-child\" data-id=\"8777760\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1b183bb e-con-full e-flex e-con e-child\" data-id=\"1b183bb\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4efe0f elementor-widget elementor-widget-text-editor\" data-id=\"e4efe0f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLogiciel de gestion des feedbacks clients\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52b6ef5 elementor-widget elementor-widget-text-editor\" data-id=\"52b6ef5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span style=\"color: #3b62b2;\">La plateforme de\ngestion des feedbacks\npour ceux qui sont\nambitieux en mati\u00e8re\nde croissance mais <\/span>qui ont peu de temps\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a42853 elementor-widget elementor-widget-spacer\" data-id=\"2a42853\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f70184 elementor-widget elementor-widget-text-editor\" data-id=\"5f70184\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tD\u00e9couvrez ce que les clients aiment (et ce qu\u2019ils n\u2019aiment pas) et r\u00e9alisez des am\u00e9liorations cibl\u00e9es pour votre entreprise.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c058456 elementor-widget elementor-widget-spacer\" data-id=\"c058456\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d614d69 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"d614d69\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.customer-alliance.com\/fr\/demonstration-gratuite\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Parlons-en<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-26175e6 e-con-full e-flex e-con e-child\" data-id=\"26175e6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7110270 elementor-widget elementor-widget-image\" data-id=\"7110270\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/www.customer-alliance.com\/wp-content\/uploads\/2024\/10\/CA_the_feedback_management_platform.png\" class=\"attachment-large size-large wp-image-58459\" alt=\"\" srcset=\"https:\/\/www.customer-alliance.com\/wp-content\/uploads\/2024\/10\/CA_the_feedback_management_platform.png 1024w, https:\/\/www.customer-alliance.com\/wp-content\/uploads\/2024\/10\/CA_the_feedback_management_platform-300x300.png 300w, https:\/\/www.customer-alliance.com\/wp-content\/uploads\/2024\/10\/CA_the_feedback_management_platform-150x150.png 150w, https:\/\/www.customer-alliance.com\/wp-content\/uploads\/2024\/10\/CA_the_feedback_management_platform-768x768.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e3f6a2 e-flex e-con-boxed e-con e-parent\" data-id=\"2e3f6a2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4ab87c5 e-con-full e-flex e-con e-child\" data-id=\"4ab87c5\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-12a4d6e e-con-full e-flex e-con e-child\" data-id=\"12a4d6e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56da5c1 elementor-widget elementor-widget-text-editor\" data-id=\"56da5c1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span style=\"color: #3b62b2;\">Votre entreprise d\u00e9pend des retours clients. <\/span>Leur gestion ne devrait pas \u00eatre un combat acharn\u00e9.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-beb7bdf e-con-full e-flex e-con e-child\" data-id=\"beb7bdf\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2141d19 e-con-full e-flex e-con e-child\" data-id=\"2141d19\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b38edc elementor-widget elementor-widget-image\" data-id=\"7b38edc\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"720\" height=\"1000\" src=\"https:\/\/www.customer-alliance.com\/wp-content\/uploads\/2024\/10\/CA_before.png\" class=\"attachment-large size-large wp-image-58402\" alt=\"\" srcset=\"https:\/\/www.customer-alliance.com\/wp-content\/uploads\/2024\/10\/CA_before.png 720w, https:\/\/www.customer-alliance.com\/wp-content\/uploads\/2024\/10\/CA_before-216x300.png 216w\" sizes=\"(max-width: 720px) 100vw, 720px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1548189 e-con-full e-flex e-con e-child\" data-id=\"1548189\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-561c9c7 elementor-widget elementor-widget-text-editor\" data-id=\"561c9c7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAvant Customer Alliance\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fff0757 elementor-align-left elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"fff0757\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-times\" viewBox=\"0 0 352 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M242.72 256l100.07-100.07c12.28-12.28 12.28-32.19 0-44.48l-22.24-22.24c-12.28-12.28-32.19-12.28-44.48 0L176 189.28 75.93 89.21c-12.28-12.28-32.19-12.28-44.48 0L9.21 111.45c-12.28 12.28-12.28 32.19 0 44.48L109.28 256 9.21 356.07c-12.28 12.28-12.28 32.19 0 44.48l22.24 22.24c12.28 12.28 32.2 12.28 44.48 0L176 322.72l100.07 100.07c12.28 12.28 32.2 12.28 44.48 0l22.24-22.24c12.28-12.28 12.28-32.19 0-44.48L242.72 256z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Vous envoyez des questionnaires lorsque vous avez le temps, mais les taux de r\u00e9ponse sont faibles et vous n\u2019obtenez pas les informations n\u00e9cessaires.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-times\" viewBox=\"0 0 352 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M242.72 256l100.07-100.07c12.28-12.28 12.28-32.19 0-44.48l-22.24-22.24c-12.28-12.28-32.19-12.28-44.48 0L176 189.28 75.93 89.21c-12.28-12.28-32.19-12.28-44.48 0L9.21 111.45c-12.28 12.28-12.28 32.19 0 44.48L109.28 256 9.21 356.07c-12.28 12.28-12.28 32.19 0 44.48l22.24 22.24c12.28 12.28 32.2 12.28 44.48 0L176 322.72l100.07 100.07c12.28 12.28 32.2 12.28 44.48 0l22.24-22.24c12.28-12.28 12.28-32.19 0-44.48L242.72 256z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Sans syst\u00e8me centralis\u00e9, les retours que vous recevez sont dispers\u00e9s et difficiles \u00e0 exploiter.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-times\" viewBox=\"0 0 352 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M242.72 256l100.07-100.07c12.28-12.28 12.28-32.19 0-44.48l-22.24-22.24c-12.28-12.28-32.19-12.28-44.48 0L176 189.28 75.93 89.21c-12.28-12.28-32.19-12.28-44.48 0L9.21 111.45c-12.28 12.28-12.28 32.19 0 44.48L109.28 256 9.21 356.07c-12.28 12.28-12.28 32.19 0 44.48l22.24 22.24c12.28 12.28 32.2 12.28 44.48 0L176 322.72l100.07 100.07c12.28 12.28 32.2 12.28 44.48 0l22.24-22.24c12.28-12.28 12.28-32.19 0-44.48L242.72 256z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Vous ne savez pas ce qui motive la satisfaction des clients, vous laissant incertain sur la mani\u00e8re de vous am\u00e9liorer.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-times\" viewBox=\"0 0 352 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M242.72 256l100.07-100.07c12.28-12.28 12.28-32.19 0-44.48l-22.24-22.24c-12.28-12.28-32.19-12.28-44.48 0L176 189.28 75.93 89.21c-12.28-12.28-32.19-12.28-44.48 0L9.21 111.45c-12.28 12.28-12.28 32.19 0 44.48L109.28 256 9.21 356.07c-12.28 12.28-12.28 32.19 0 44.48l22.24 22.24c12.28 12.28 32.2 12.28 44.48 0L176 322.72l100.07 100.07c12.28 12.28 32.2 12.28 44.48 0l22.24-22.24c12.28-12.28 12.28-32.19 0-44.48L242.72 256z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Vous manquez de donn\u00e9es concr\u00e8tes \u00e0 partager avec votre \u00e9quipe sur la satisfaction.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-01048d5 e-con-full e-flex e-con e-child\" data-id=\"01048d5\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8d2fe2e e-con-full e-flex e-con e-child\" data-id=\"8d2fe2e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e759e0d elementor-widget elementor-widget-image\" data-id=\"e759e0d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"720\" height=\"1000\" src=\"https:\/\/www.customer-alliance.com\/wp-content\/uploads\/2024\/10\/CA_with.png\" class=\"attachment-large size-large wp-image-58408\" alt=\"\" srcset=\"https:\/\/www.customer-alliance.com\/wp-content\/uploads\/2024\/10\/CA_with.png 720w, https:\/\/www.customer-alliance.com\/wp-content\/uploads\/2024\/10\/CA_with-216x300.png 216w\" sizes=\"(max-width: 720px) 100vw, 720px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fcb8eb2 e-con-full e-flex e-con e-child\" data-id=\"fcb8eb2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ddc832 elementor-widget elementor-widget-text-editor\" data-id=\"8ddc832\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAvec Customer Alliance\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f92fdd elementor-align-left elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"9f92fdd\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Les questionnaires sont envoy\u00e9s automatiquement \u00e0 vos clients, avec un taux de r\u00e9ponse moyen de 20%.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Toutes vos r\u00e9ponses aux equestionnaires sont rassembl\u00e9es dans un tableau de bord facile \u00e0 utiliser.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Avec des outils d\u2019analyse, des filtres intelligents et un peu d\u2019aide de l\u2019IA, vous pouvez d\u00e9terminer quels sujets sont les plus importants pour vos clients.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">En quelques clics, vous pouvez voir comment les scores de satisfaction aux diff\u00e9rents touchpoints ont \u00e9volu\u00e9 dans le temps.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-23e31ae e-flex e-con-boxed e-con e-parent\" data-id=\"23e31ae\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1a20978 e-con-full e-flex e-con e-child\" data-id=\"1a20978\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0c6c926 e-con-full e-flex e-con e-child\" data-id=\"0c6c926\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-d49adf8 e-con-full e-flex e-con e-child\" data-id=\"d49adf8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be4100c elementor-widget elementor-widget-text-editor\" data-id=\"be4100c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\u00ab Nos r\u00e9sultats avec Customer Alliance sont impressionnants. Nous avons vu une am\u00e9lioration de notre r\u00e9putation en ligne, une augmentation des avis, et nous avons re\u00e7u un prix europ\u00e9en de la satisfaction client. Tout cela se refl\u00e8te dans un chiffre d\u2019affaires plus \u00e9lev\u00e9. \u00bb\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2613b89 elementor-widget elementor-widget-text-editor\" data-id=\"2613b89\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\u2013 Emilio Zorini, Groupe Color Holiday\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54836d9 elementor-absolute elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"54836d9\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-quote-left\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 256h-80v-64c0-35.3 28.7-64 64-64h8c13.3 0 24-10.7 24-24V56c0-13.3-10.7-24-24-24h-8c-88.4 0-160 71.6-160 160v240c0 26.5 21.5 48 48 48h128c26.5 0 48-21.5 48-48V304c0-26.5-21.5-48-48-48zm-288 0H96v-64c0-35.3 28.7-64 64-64h8c13.3 0 24-10.7 24-24V56c0-13.3-10.7-24-24-24h-8C71.6 32 0 103.6 0 192v240c0 26.5 21.5 48 48 48h128c26.5 0 48-21.5 48-48V304c0-26.5-21.5-48-48-48z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-965e9dc e-con-full e-flex e-con e-child\" data-id=\"965e9dc\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d341f46 elementor-widget elementor-widget-image\" data-id=\"d341f46\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.customer-alliance.com\/wp-content\/uploads\/2024\/10\/Untitled-design-4.png\" class=\"attachment-large size-large wp-image-58414\" alt=\"\" srcset=\"https:\/\/www.customer-alliance.com\/wp-content\/uploads\/2024\/10\/Untitled-design-4.png 500w, https:\/\/www.customer-alliance.com\/wp-content\/uploads\/2024\/10\/Untitled-design-4-300x300.png 300w, https:\/\/www.customer-alliance.com\/wp-content\/uploads\/2024\/10\/Untitled-design-4-150x150.png 150w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1380eba e-flex e-con-boxed e-con e-parent\" data-id=\"1380eba\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-56d1d9b e-con-full e-flex e-con e-child\" data-id=\"56d1d9b\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-98851fb e-con-full e-flex e-con e-child\" data-id=\"98851fb\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68f6474 elementor-widget elementor-widget-text-editor\" data-id=\"68f6474\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span style=\"color: #3b62b2;\">Vous n\u2019\u00eates pas s\u00fbr de ce que vos clients veulent vraiment ?<\/span> Customer Alliance vous apporte la clart\u00e9.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eae9743 e-con-full e-flex e-con e-child\" data-id=\"eae9743\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1e6f7d3 e-con-full e-flex e-con e-child\" data-id=\"1e6f7d3\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6799d52 elementor-widget elementor-widget-text-editor\" data-id=\"6799d52\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span class=\"highlight-text\">Collectez des avis en pilote automatique<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56aa385 elementor-widget elementor-widget-spacer\" data-id=\"56aa385\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2be850 elementor-widget elementor-widget-text-editor\" data-id=\"b2be850\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Obtenez des avis sans tracas. Envoyez des questionnaires automatiquement tout au long du parcours client.<\/p><p>Que ce soit sur votre site web, par email ou QR code, atteignez vos clients l\u00e0 o\u00f9 ils se trouvent et obtenez les insights n\u00e9cessaires.<\/p><p>Pr\u00e9parez votre questionnaire en quelques minutes, avec un outil de cr\u00e9ation par glisser-d\u00e9poser et une personnalisation facile.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ce271c5 e-con-full e-flex e-con e-child\" data-id=\"ce271c5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-474eec7 elementor-widget elementor-widget-image\" data-id=\"474eec7\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"720\" src=\"https:\/\/www.customer-alliance.com\/wp-content\/uploads\/2024\/10\/CA_collect_feedback_on_autopilot.png\" class=\"attachment-large size-large wp-image-58420\" alt=\"\" srcset=\"https:\/\/www.customer-alliance.com\/wp-content\/uploads\/2024\/10\/CA_collect_feedback_on_autopilot.png 1000w, https:\/\/www.customer-alliance.com\/wp-content\/uploads\/2024\/10\/CA_collect_feedback_on_autopilot-300x216.png 300w, https:\/\/www.customer-alliance.com\/wp-content\/uploads\/2024\/10\/CA_collect_feedback_on_autopilot-768x553.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ed28d0c e-con-full e-flex e-con e-child\" data-id=\"ed28d0c\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1df4f16 e-con-full e-flex e-con e-child\" data-id=\"1df4f16\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-948b88c elementor-widget elementor-widget-image\" data-id=\"948b88c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"720\" src=\"https:\/\/www.customer-alliance.com\/wp-content\/uploads\/2024\/10\/CA_get_all_your_feedback_in_a_single_dashboard.png\" class=\"attachment-large size-large wp-image-58426\" alt=\"\" srcset=\"https:\/\/www.customer-alliance.com\/wp-content\/uploads\/2024\/10\/CA_get_all_your_feedback_in_a_single_dashboard.png 1000w, https:\/\/www.customer-alliance.com\/wp-content\/uploads\/2024\/10\/CA_get_all_your_feedback_in_a_single_dashboard-300x216.png 300w, https:\/\/www.customer-alliance.com\/wp-content\/uploads\/2024\/10\/CA_get_all_your_feedback_in_a_single_dashboard-768x553.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d2a44ab e-con-full e-flex e-con e-child\" data-id=\"d2a44ab\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d06199 elementor-widget elementor-widget-text-editor\" data-id=\"8d06199\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span class=\"highlight-text\">Rassemblez tous vos feedbacks dans un seul tableau de bord<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c1d844 elementor-widget elementor-widget-spacer\" data-id=\"7c1d844\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40c3c56 elementor-widget elementor-widget-text-editor\" data-id=\"40c3c56\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ne perdez plus de temps \u00e0 rassembler des r\u00e9ponses de questionnaires dispers\u00e9es. Notre plateforme collecte automatiquement tous vos retours en un seul endroit.<\/p><p>Comprenez la satisfaction globale en un coup d\u2019\u0153il, ou plongez en d\u00e9tail dans les feedbacks individuels.<\/p><p>Facilitez la collaboration en \u00e9quipe, avec des utilisateurs illimit\u00e9s sur chaque plan.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-30357d2 e-con-full e-flex e-con e-child\" data-id=\"30357d2\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5117ed0 e-con-full e-flex e-con e-child\" data-id=\"5117ed0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25e3a48 elementor-widget elementor-widget-text-editor\" data-id=\"25e3a48\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span class=\"highlight-text\">Prenez des d\u00e9cisions bas\u00e9es sur les donn\u00e9es<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01242ce elementor-widget elementor-widget-spacer\" data-id=\"01242ce\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-472344c elementor-widget elementor-widget-text-editor\" data-id=\"472344c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous n\u2019avez pas besoin d\u2019\u00eatre un analyste de donn\u00e9es pour obtenir de grands insights de vos avis.<\/p><p>D\u00e9couvrez les th\u00e8mes et sujets les plus importants avec l\u2019analyse de texte intuitive.<\/p><p>Utilisez des visuels et des graphiques simples pour comprendre la satisfaction dans diff\u00e9rentes zones d\u2019activit\u00e9. Voyez instantan\u00e9ment o\u00f9 vous pouvez vous am\u00e9liorer \u2013 pas besoin de deviner.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c9620a6 e-con-full e-flex e-con e-child\" data-id=\"c9620a6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-105a60c elementor-widget elementor-widget-image\" data-id=\"105a60c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"720\" src=\"https:\/\/www.customer-alliance.com\/wp-content\/uploads\/2024\/10\/CA_make_decisions_backed_by_data-1.png\" class=\"attachment-large size-large wp-image-58432\" alt=\"\" srcset=\"https:\/\/www.customer-alliance.com\/wp-content\/uploads\/2024\/10\/CA_make_decisions_backed_by_data-1.png 1000w, https:\/\/www.customer-alliance.com\/wp-content\/uploads\/2024\/10\/CA_make_decisions_backed_by_data-1-300x216.png 300w, https:\/\/www.customer-alliance.com\/wp-content\/uploads\/2024\/10\/CA_make_decisions_backed_by_data-1-768x553.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b08d43 e-con-full e-flex e-con e-child\" data-id=\"2b08d43\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e38b2ac e-con-full e-flex e-con e-child\" data-id=\"e38b2ac\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5eabb12 elementor-widget elementor-widget-image\" data-id=\"5eabb12\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"720\" src=\"https:\/\/www.customer-alliance.com\/wp-content\/uploads\/2024\/10\/CA_track_your_improvements.png\" class=\"attachment-large size-large wp-image-58438\" alt=\"\" srcset=\"https:\/\/www.customer-alliance.com\/wp-content\/uploads\/2024\/10\/CA_track_your_improvements.png 1000w, https:\/\/www.customer-alliance.com\/wp-content\/uploads\/2024\/10\/CA_track_your_improvements-300x216.png 300w, https:\/\/www.customer-alliance.com\/wp-content\/uploads\/2024\/10\/CA_track_your_improvements-768x553.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-184bcd4 e-con-full e-flex e-con e-child\" data-id=\"184bcd4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c8df011 elementor-widget elementor-widget-text-editor\" data-id=\"c8df011\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span class=\"highlight-text\">Suivez vos am\u00e9liorations<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a4a599 elementor-widget elementor-widget-spacer\" data-id=\"1a4a599\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbd6a83 elementor-widget elementor-widget-text-editor\" data-id=\"cbd6a83\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Regardez votre travail acharn\u00e9 porter ses fruits.<\/p><p>Mesurez facilement le succ\u00e8s de vos initiatives en comparant les m\u00e9triques de satisfaction des p\u00e9riodes pr\u00e9c\u00e9dentes.<\/p><p>D\u00e9finissez des objectifs trimestriels ou annuels, d\u00e9passez les attentes des clients et c\u00e9l\u00e9brez les victoires avec votre \u00e9quipe.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d850dc8 e-flex e-con-boxed e-con e-parent\" data-id=\"d850dc8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7095b44 e-con-full e-flex e-con e-child\" data-id=\"7095b44\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-18b2556 e-con-full e-flex e-con e-child\" data-id=\"18b2556\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-e1169f1 e-con-full e-flex e-con e-child\" data-id=\"e1169f1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac2fe0a elementor-widget elementor-widget-text-editor\" data-id=\"ac2fe0a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\u00ab Nous voulions comprendre o\u00f9 nous nous situons par rapport \u00e0 nos concurrents. Que faisons-nous bien ? Que devons-nous am\u00e9liorer ? Customer Alliance nous permet de comprendre cela, de collecter autant de feedback que possible que nous pouvons utiliser pour am\u00e9liorer notre service. \u00bb\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-161fbab elementor-widget elementor-widget-text-editor\" data-id=\"161fbab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\u2013 Vincent Orain, Directeur de Tartares &#038; Co\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f5685e elementor-absolute elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"4f5685e\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-quote-left\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 256h-80v-64c0-35.3 28.7-64 64-64h8c13.3 0 24-10.7 24-24V56c0-13.3-10.7-24-24-24h-8c-88.4 0-160 71.6-160 160v240c0 26.5 21.5 48 48 48h128c26.5 0 48-21.5 48-48V304c0-26.5-21.5-48-48-48zm-288 0H96v-64c0-35.3 28.7-64 64-64h8c13.3 0 24-10.7 24-24V56c0-13.3-10.7-24-24-24h-8C71.6 32 0 103.6 0 192v240c0 26.5 21.5 48 48 48h128c26.5 0 48-21.5 48-48V304c0-26.5-21.5-48-48-48z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-20df18f e-con-full e-flex e-con e-child\" data-id=\"20df18f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d33c357 elementor-widget elementor-widget-image\" data-id=\"d33c357\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"645\" height=\"303\" src=\"https:\/\/www.customer-alliance.com\/wp-content\/uploads\/2024\/10\/Logo_Tartaresco_3trames-1.png\" class=\"attachment-large size-large wp-image-58444\" alt=\"\" srcset=\"https:\/\/www.customer-alliance.com\/wp-content\/uploads\/2024\/10\/Logo_Tartaresco_3trames-1.png 645w, https:\/\/www.customer-alliance.com\/wp-content\/uploads\/2024\/10\/Logo_Tartaresco_3trames-1-300x141.png 300w\" sizes=\"(max-width: 645px) 100vw, 645px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a742c7b e-flex e-con-boxed e-con e-parent\" data-id=\"a742c7b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-eff6901 e-con-full e-flex e-con e-child\" data-id=\"eff6901\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-61b2985 e-con-full e-flex e-con e-child\" data-id=\"61b2985\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e156b6d elementor-widget elementor-widget-text-editor\" data-id=\"e156b6d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tFAQ sur la gestion des feedbacks clients\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a279bb elementor-widget elementor-widget-text-editor\" data-id=\"5a279bb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tVotre question n\u2019a pas de r\u00e9ponse ici ? <strong><a href=\"https:\/\/www.customer-alliance.com\/fr\/contactez-nous-2\/\">Prenez contact avec nous<\/a><\/strong> et nous serons heureux de vous aider.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bfd6fe0 e-con-full e-flex e-con e-child\" data-id=\"bfd6fe0\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-19e9e9f e-con-full e-flex e-con e-child\" data-id=\"19e9e9f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-769f33a elementor-widget elementor-widget-toggle\" data-id=\"769f33a\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1241\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1241\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zm-32 252c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92H92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-minus-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zM92 296c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h264c6.6 0 12 5.4 12 12v56c0 6.6-5.4 12-12 12H92z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Qu\u2019est-ce que la gestion des feedbacks clients ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1241\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1241\"><p>La gestion des feedbacks clients est le processus de collecte des feedbacks via diff\u00e9rents canaux pour guider les d\u00e9cisions de l\u2019entreprise et am\u00e9liorer la satisfaction des clients. Cela implique g\u00e9n\u00e9ralement quatre actions diff\u00e9rentes :<\/p><ul><li aria-level=\"1\">Demander des feedbacks aux clients, g\u00e9n\u00e9ralement via des questionnaires<\/li><li aria-level=\"1\">Analyser ces feedbacks pour identifier des th\u00e8mes et sujets communs<\/li><li aria-level=\"1\">Agir sur ces donn\u00e9es pour am\u00e9liorer votre service ou votre offre<\/li><li aria-level=\"1\">Suivre l\u2019efficacit\u00e9 de vos efforts en collectant davantage de feedbacks des clients<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1242\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1242\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zm-32 252c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92H92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-minus-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zM92 296c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h264c6.6 0 12 5.4 12 12v56c0 6.6-5.4 12-12 12H92z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Pourquoi la gestion des feedbacks clients est-elle importante pour les entreprises ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1242\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1242\"><p>La gestion des feedbacks clients est importante pour les entreprises car elle aide \u00e0 am\u00e9liorer les produits et services, augmente la fid\u00e9lit\u00e9 des clients, guide les d\u00e9cisions strat\u00e9giques, renforce la satisfaction client, stimule l\u2019innovation, g\u00e8re la r\u00e9putation, offre un avantage concurrentiel et sert de m\u00e9trique de performance. En essence, c\u2019est un facteur cl\u00e9 pour maintenir une approche centr\u00e9e sur le client et favoriser l\u2019am\u00e9lioration continue.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1243\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1243\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zm-32 252c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92H92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-minus-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zM92 296c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h264c6.6 0 12 5.4 12 12v56c0 6.6-5.4 12-12 12H92z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Quelles fonctionnalit\u00e9s rechercher dans un logiciel de gestion des feedbacks clients ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1243\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1243\"><div class=\"faq__section active\"><div class=\"faq__section_answer active\"><p>Lors de l\u2019examen d\u2019un logiciel de gestion des feedbacks clients, privil\u00e9giez des fonctionnalit\u00e9s telles que l\u2019analyse de sentiment, l\u2019int\u00e9gration multicanal, les questionnaires personnalisables, les analyses robustes et les capacit\u00e9s d\u2019automatisation.<\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1244\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1244\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zm-32 252c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92H92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-minus-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zM92 296c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h264c6.6 0 12 5.4 12 12v56c0 6.6-5.4 12-12 12H92z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Comment choisir la bonne plateforme de gestion des feedbacks clients pour mon entreprise ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1244\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1244\"><p>Choisir la bonne solution de gestion des feedbacks clients implique d\u2019\u00e9valuer vos besoins sp\u00e9cifiques, y compris la taille de votre entreprise et vos objectifs de gestion des feedbacks.<\/p><p>Comparez les fonctionnalit\u00e9s et les prix de diff\u00e9rents services, lisez des avis et cherchez des r\u00e9f\u00e9rences pour \u00e9valuer les exp\u00e9riences d\u2019autres utilisateurs, \u00e9valuez la qualit\u00e9 du support client, r\u00e9fl\u00e9chissez aux int\u00e9grations dont vous avez besoin, et assurez-vous que le service peut \u00e9voluer avec votre entreprise.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a2aa53d e-flex e-con-boxed e-con e-parent\" data-id=\"a2aa53d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cac895f e-con-full e-flex e-con e-child\" data-id=\"cac895f\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a3ce2b9 e-con-full e-flex e-con e-child\" data-id=\"a3ce2b9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bbcc29a elementor-widget elementor-widget-text-editor\" data-id=\"bbcc29a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCollectez, comprenez et agissez sur les feedbacks. Avec Customer Alliance.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-450db6b elementor-align-center elementor-widget elementor-widget-button\" data-id=\"450db6b\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.customer-alliance.com\/fr\/demonstration-gratuite\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u00c9liminez le stress de la gestion des feedbacks.<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Logiciel de gestion des feedbacks clientsLa plateforme de gestion des feedbacks pour ceux qui sont ambitieux en mati\u00e8re de croissance [&hellip;]<\/p>\n","protected":false},"author":34,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-58469","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.4 - 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