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Meet us at ITB Berlin and experience how Customer Alliance helps hotels capture, understand, share, and act on guest feedback.
Customer Alliance is a guest feedback intelligence platform built for the hospitality industry. We combine centralised reviews, survey distribution, a unified dashboard, and clear insights in one place, enabling hotels to manage all their guest feedback and make data-backed decisions that improve experience, reputation, operations, and revenue.
We’ll show you how to centralize reviews from 35+ platforms and identify where performance gaps or opportunities exist.
Discover how automated feedback collection and smart distribution increase review volume and improve OTA rankings.
See how AI-powered analysis and Key Driver Analysis highlight the factors that impact CSAT and NPS most.
Whether independent or multi-property, explore how to align teams, compare locations, and turn feedback into action.
Messe Berlin – InternationalCA Customer Alliance GmbH
Congress Center (ICC Berlin)
Messedamm 22 · 14055 Berlin · Germany
Hall 7.1C · Stand 107
Discuss your current reputation management challenges with our Guest Feedback Intelligence specialists.
See centralized review management, reporting dashboards, and AI-powered insights in action.
Book a meeting in advance to receive a Customer Alliance goodie bag, available while supplies last.
Join us every day at 5:00 PM for drinks and networking at our booth. A relaxed atmosphere, meaningful conversations, and a toast to new hospitality ideas. We’d love to see you there.
Book a dedicated meeting with our team in Berlin and discover practical ways to improve visibility, reputation, and performance using your guest feedback.
Book my ITB meeting
