Powerful integrations, trusted partnerships
We’re proud to partner with leading hospitality solution providers, offering best-in-class guest review management to over 5,000 hotels worldwide.




























Founded in 1934, Skål International is the only professional organization promoting global tourism and friendship, uniting all sectors of the tourism industry. Its more than 11,872 members, comprising the industry's managers and executives, meet at local, national, regional, and international levels to do business among friends across more than 306 Skål Clubs in 83 countries.

Charme & Caractère is a member of the Global Alliance of Private Hotels, the world’s largest network of private hotels, with over 700 hotels in more than 80 destinations.
Thais is a PMS solution accessible to all, for establishments of all sizes. Offer continuous service with their SaaS solution, accessible anytime, from any connected device. No longer afraid of losing your data.
SuitePad is the leading provider of in-room tablets for the hotel industry. The all-in-one solution combines a guest directory, booking tool, hotel phone, TV control, and more in one device, redefining how hotels engage guests during their stay.
The HSMA (Hospitality Sales and Marketing Association) Germany e.V. is the association of sales and marketing professionals in the hospitality and tourism industry. It forms the network and knowledge pool for all relevant sales and marketing topics in the hospitality sector. This is where the combined expertise of over 800 members comes together. With its panel of experts, the association has a body that consolidates market knowledge and is used by the IHA (Hotel Association Germany) as the official body for the sales and marketing sector.
Since 2010, Ibelsa have seen the mission as being your partner for web-based hotel software. This means hotel management regardless of location, continuous development according to your wishes and future requirements, no ongoing costs for integrating third-party systems, and no contract durations - just to name a few points. Their consultancy surrounding the focus on "The Hotel of the Future" always highlighted by their customers.
Give your teams the tools they need to gather honest guest feedback at every touchpoint.An introductory call that’s all about you
Give your teams the tools they need to gather honest guest feedback at every touchpoint.An introductory call that’s all about you





Customer Alliance is a great tool that provides us with valuable insights into our guests experiences. It also makes it easy to respond to reviews instantly through interfaces on different platforms. It is continuously evolving to improve the functionality and usability of the platform. In addition, Customer Alliance has proven to be a reliable business partner, always providing active support to Sorat Hotels when needed.
Online Communications Manager





Customer Alliance is an amazing tool that has simplified our reviews management. We no longer need to manually monitorall the OTAs, saving us a lot of time. Centralized dashboard allow us to quickly respond. Since implementing this software, our review count has increased, allowing us to focus on enhancing our services. We highly recommend Customer Alliance to anyone looking to elevate their review management process.
Head of Revenue





Customer Alliance offers a user-friendly platform that helps us to efficiently manage our guest reviews and to increase our guest's satisfaction in a targeted manner. The automated processes save a huge amount of time and the analysis tools provide valuable insights into how we can improve.
Marketing Manager





The tool has greatly improved our feedback and reputation management. Previously, reviews on the various portals had to be painstakingly monitored individually - with the tool we are regularly informed about new reviews and can react immediately.
Hotel Manager





Customer Alliance is an outstanding tool for managing reviews and gathering customer feedback! Since we started using it, we have seen a significant increase in customer satisfaction and a smoother management of online reviews. The platform is intuitive and packed with features that make it easy to monitor feedback and analyze data.
Hotel Owner