Powerful integrations, trusted partnerships

We’re proud to partner with leading hospitality solution providers, offering best-in-class guest review management to over 5,000 hotels worldwide.

Partners

SoftTec (Hotline)

The multiple award-winning hotline hotel software is a complete system that fully adapts to the usual processes of a hotel - regardless of the size and how it has been organized. The hotel software offers many basic functions and can also be expanded with numerous interfaces and additional modules. In addition to the installed version, hotline also offers a cloud version. Used by over 3,500 hoteliers, hotline is now one of the best hotel software solutions in Europe thanks to its first-class price-performance ratio, reliability and excellent support.

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Dailypoint

Collects data from all relevant sources such as PMS, POS, website, newsletter or Wi-Fi and creates a central and consolidated guest profile. The integrated patent-pending data cleaning processes and special artificial intelligence (AI) are used in addition to the application and generate extensive guest knowledge. The cloud-based SAAS solution is the ideal basis for centralized data management (CDM). dailypoint™ consists of 16 modules and is complemented by the dailypoint™ Marketplace with more than 160 solution partners. This allows dailypoint™ not only be used for measurable marketing (CRM) and optimal direct sales, it also covers the entire customer journey and thus supports all departments of a hotel. The integrated Privacy Dashboard is also the central element for the technical implementation of the GDPR.

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D-EDGE

D-EDGE is a SaaS company offering leading-edge cloud-based e-commerce solutions to more than 17,000 hotels in over 150 countries. Combining technical excellence with digital marketing expertise, D-EDGE brings a holistic hospitality technology infrastructure under one roof. The integrated range of solutions covers all stages of hotel distribution which encompasses CRS (Central Reservation System), CRM (Customer Relationship Management), Data Intelligence, Connectivity Hub, Digital Media, and Website Creation.With a team of 500 experts located in over 25 countries, D-EDGE provides localised support, services, and tools. With its global network of 550+ partners, D-EDGE’s ever-expanding ecosystem is a positive place to do business and grow. D-EDGE is a subsidiary of Accor, a world-leading hospitality group consisting of more than 5,700 properties and 10,000 food and beverage venues throughout 110 countries.

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Re:Guest

It’s cloud software that identifies and maximizes the revenue potential of rooms and additional services at every stage of the guest journey. The goal is to take hotel sales to the next level. Automated guest communication, upselling, and AI Marketing tools.

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Straiv

straiv digitizes the guest journey in hotels. The hotel tech company follows a holistic approach with digital solutions for check-in & -out including mobile door opening, the digital guest folder and automated journey messaging in the hotel. With the solutions, hotels optimize internal work processes and hotel guests benefit from a quick and easy service via their own smartphone.

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Mews

Mews is designed to simplify and automate all operations for modern hoteliers and guests. Every process is easier, faster, and more connected, from the booking engine to check-out, from the front desk to revenue management.And with the integrated Mews Payments ecosystem, every transaction is secure and seamless.

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Partnership Form

Give your teams the tools they need to gather honest guest feedback at every touchpoint.An introductory call that’s all about you

Partnership Form

Give your teams the tools they need to gather honest guest feedback at every touchpoint.An introductory call that’s all about you

Customer Alliance is a great tool that provides us with valuable insights into our guests experiences. It also makes it easy to respond to reviews instantly through interfaces on different platforms. It is continuously evolving to improve the functionality and usability of the platform. In addition, Customer Alliance has proven to be a reliable business partner, always providing active support to Sorat Hotels when needed.

Online Communications Manager

Customer Alliance is an amazing tool that has simplified our reviews management. We no longer need to manually monitorall the OTAs, saving us a lot of time. Centralized dashboard allow us to quickly respond. Since implementing this software, our review count has increased, allowing us to focus on enhancing our services. We highly recommend Customer Alliance to anyone looking to elevate their review management process.

Head of Revenue

Customer Alliance offers a user-friendly platform that helps us to efficiently manage our guest reviews and to increase our guest's satisfaction in a targeted manner. The automated processes save a huge amount of time and the analysis tools provide valuable insights into how we can improve.

Marketing Manager

The tool has greatly improved our feedback and reputation management. Previously, reviews on the various portals had to be painstakingly monitored individually - with the tool we are regularly informed about new reviews and can react immediately.

Hotel Manager

Customer Alliance is an outstanding tool for managing reviews and gathering customer feedback! Since we started using it, we have seen a significant increase in customer satisfaction and a smoother management of online reviews. The platform is intuitive and packed with features that make it easy to monitor feedback and analyze data.

Hotel Owner