Online reputation management
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You can’t force reviews onto OTAs, but you can control your presence on open portals. Automatically split your review request traffic between Google, TripAdvisor, and HolidayCheck.
See every guest review in a single, organized Review Stream. Regardless of the language used, our built-in tool offers translations in over X languages, helping you understand feedback instantly and reply in the guest’s native language—ensuring every guest feels heard.
Don’t let your reputation stay hidden on OTAs. Embed our customizable HTML widget directly on your website to display your verified review scores. This simple addition builds immediate authority with visitors, boosts your SEO visibility, and gives guests the confidence they need to book with you directly.
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Many tools just collect reviews; we let you resolve them. We offer true two-way integrations with Booking.com, Expedia, Holiday Check and other relevant portals. 19 in total. This means you can publish replies to these platforms directly from your dashboard, no copy-pasting, no navigating external extranets, and no friction.
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Draft high-quality responses in seconds. Our AI Reply Assistant is built-in, free, and unlimited. The best part? It gets smarter the ensure every more you use it, learning your specific brand voice from your edits toensure everyreply sounds exactly like you.
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One touchpoint equals either review management/reply capability OR one survey/questionnaire.The cost is for creating the survey for the property - you can send it unlimited times.
Any data you want, you can have it. You can have data pushed back into your system for analyzing guest profiles and enriching data, even to create loyalty programs
The platform is accessible to multiple users with no limitations
You can manage multiple properties under one master account with individual property management capabilities.
Full setup is estimated to take about two weeks.Onboarding time from signed contract to the solution being live is relatively quick.
Two partnership models are available: referral with 20% commission kickback, or reseller where partners can set their own pricing.
Yes, the AI generates replies in the language of the review. If a review is in German, the AI reply will be in German. You can also translate between languages - the platform supports English, German, Italian, and any language your clients use.
You can have a widget on all your websites showing the overall score across all portals and OTAs. It displays your rating with the number of reviews and portals. When visitors click, they can be redirected to your booking engine or to a separate tab showing all reviews and replies.
Yes, you can apply any filter - by public review score, reply status, portal, language, date, CSAT score, NPS, or sentiment. For example, you can filter to see only bad reviews below 40 that you haven't replied to yet.
