Preston Palace: How guest feedback data inspired the renovation of 324 rooms
Every year, Preston Palace, a unique all-inclusive family resort in the Netherlands, operates at an exceptional 96% occupancy rate. With […]
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Case Studies
How Forsyth Country Club uses surveys to strengthen their member experience
Forsyth Country Club in North Carolina, United States, wanted a way to stay closely connected with members across generations. Leadership
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How My Arbor Hotel increased Google reviews by 55% with Customer Alliance and Re:Guest
When My Arbor, a stunning 5-star adults-only hotel in South Tyrol, Italy, set out to take post stay feedback a
How Mazda Motor Europe improved customer loyalty and increased its Net Promoter Score by nine points
Overlooking the banks of the Rhine in Leverkusen, Germany, Mazda Motor Europe GmbH (MME) serves as the regional headquarters for
Tartares & Co use Customer Alliance and Guestonline for smooth reservations and improved guest satisfaction
Tartares & Co is a unique restaurant group specialising in raw cuisine, with locations in Geneva and Lausanne, Switzerland. Founded
How Hotel Nordik use review and feedback management to achieve the no.1 spot on Tripadvisor
At an elevation of 1050 meters, Hotel Nordik offers a prime location surrounded by the majestic Brenta Dolomites. This family-managed
How Relais Castello di Casiglio achieved the no.1 ranking on Booking.com
An ideal base for discovering the elegance of Lake Como, Relais Castello di Casiglio is a historic castle and 19th-century
How Medicover Romania collected 46,000 reviews by reimagining their patient feedback program
How do you efficiently collect and analyse feedback while treating more than one million patients a year? We’ve worked with
How a healthcare clinic harnessed the power of feedback and increased Google ratings by 15%
Among the baroque buildings and tree-lined boulevards of Turin, a clinic has been helping patients regain their health for almost
How the SAND Lifestyle Hotel embraced digitalisation and collected over 4,500 reviews
With a cool, coastal style and unbeatable service, the SAND Lifestyle Hotel knows what today’s traveller needs. So after noticing
