NPS Software

Track and grow customer loyalty with our NPS tools.

Distribute and analyse your NPS survey questions with our advanced survey analysis software.

Customer effort score

NPS Survey

Build an NPS survey

Create your own survey or use one of ours to ask one of your best NPS questions. 30+ languages supported.
Share effectively

Share strategically

Send your NPS survey throughout your customer journey via multiple channels.

Unite your company

Easily track NPS survey results across the company to know where to optimise for growth.
get actionable insights

Increase overall NPS

Utilise our NPS tools to pinpoint areas for optimisation and watch your NPS scores grow.

NPS tools to boost your NPS Score

Maximise your Net Promoter Score survey

Customer journey mapping tool

Questionnaire design software

Choose from a variety of question types and insert your company logo and colours.

Survey builder

Customer journey editor

You decide how and when to ask your Net Promoter Score question.

Multi-channel sharing

NPS survey distributor

Automate sharing your NPS survey via SMS, email, WiFi, beacon, tablet or QR code.

360° analytics

Dashboard overview

Get total control with our lean reporting. See all company levels in one place.

All customer satisfaction metrics

Powerful insights

Use smart analytics to get customer segmentation, trend patterns and semantic analytics.

Lean reporting

NPS score benchmark

Oversee locations and management levels to set appropriate benchmarks.

Our Net Promoter Score platform is used across industries

Which NPS survey software use case is right for you?

customer effort score
NPS Automotive
Employee NPS Software
NPS Ecommerce
NPS Software for Healthcare
NPS Hotel
NPS Customer Service
NPS Software for Insurance
NPS Restaurant
NPS Retail

Don’t take our word for it. Mazda says:

“Ongoing customer satisfaction measurement, customer feedback analysis will remain important tools to continually  improve our processes. At the same time, customers increasingly post and search for feedback online. Having the right tools at hand to manage your online reputation effectively is key to enhance your customers’ experience.”

Simon Haines, Director Customer Knowledge at Mazda Motor Europe

Discover other features

to increase your customer satisfaction


Multi-location management

Take control – One place for all reports for all locations.
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Powerful surveys

Powerful surveys

Utilise advanced questionnaire tools providing unlimited, flexible surveys.
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Online Review Management

Online Review Management

Grow your SEO rankings and ratings on major online review portals.
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Integrate your CRM with our platform without breaking a sweat!
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case study management

Case Management

With our ticketing system, it’s simple to assign and track cases.
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Competitor benchmarking

Competitor benchmarking

Closely follow competitors’ stats to know exactly what your targets should be.
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free demo

Get your free demo! No strings attached, we promise.

Schedule a free, personalised demo to see what advances your organisation can make with our scalable customer feedback software.

Customer feedback software by Customer Alliance includes Customer Experience Management, Voice of the Customer and Online Reputation Management.