Discover the topics and sentiment behind the feedback and make improvements that really matter.
Automate feedback analysis
Uncover customer trends
Uphold brand reputation
Unite your company
See Text Analytics In Action
Learn more about text analytics and how it works on our platform
See how your department performs according to the people who matter most! Understand which topics lead to the most negative and positive mentions. Then, delve into sub-topics to identify areas for improvement and accelerate team alignment.
Discover a new way to delight your customers and reach lightning fast resolutions! Easily identify what’s causing negative reviews and take the necessary steps to turn things around.
What makes your business stand out from the crowd? See the most common sub-topics in positive reviews to find out what your customers love! Use these insights to guide your team and create strategic campaigns that get real results.
Get an instant overview of all locations and identify your top performers. Dig into sub-topics to see what they’re doing right and create your strategy for future success.
Online Review Management
Net Promoter Score
Customer feedback software by Customer Alliance includes Customer Experience Management, Voice of the Customer and Online Reputation Management.