TEXT ANALYTICS

Transform your customers’ words into insight and action

Discover the topics and sentiment behind the feedback and make improvements that really matter.

Text Analytics

Feedback Analysis

Automate feedback analysis

Unlock insights into all your reviews with no manual work, accessed from one easy-to-use dashboard.
customer trends

Uncover customer trends

Dive deep into common topics and themes to find out exactly what your customers want and where changes need to be made.
Brand Reputation

Uphold brand reputation

Catch issues early on with real-time analysis to lessen negative reviews and grow your online image.
Text Analytics

Unite your company

Compare feedback between different locations and areas of your business to ensure a consistently outstanding customer experience.

See Text Analytics In Action

Learn more about text analytics and how it works on our platform

Text analytics

Use Cases

Discover just a few ways text analytics can benefit your business.

  • For Management
  • For Support
  • For Marketing
  • For C-Level

For Management

See how your department performs according to the people who matter most! Understand which topics lead to the most negative and positive mentions. Then, delve into sub-topics to identify areas for improvement and accelerate team alignment.

For Support

Discover a new way to delight your customers and reach lightning fast resolutions! Easily identify what’s causing negative reviews and take the necessary steps to turn things around.

For Marketing

What makes your business stand out from the crowd? See the most common sub-topics in positive reviews to find out what your customers love! Use these insights to guide your team and create strategic campaigns that get real results.

For C-Level

Get an instant overview of all locations and identify your top performers. Dig into sub-topics to see what they’re doing right and create your strategy for future success.

Discover more features

of our Voice of the Customer solution

Case Management

Case Management

Easily distribute and follow up on cases with our ticketing system.
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Powerful surveys

Online Review Management

Build your online reputation on the portals that matter most.
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Net Promoter score

Net Promoter Score

Track and increase your customer satisfaction score.
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Multi location

Multi-location management

Get a powerful overview and reports of all locations in one place.
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case study management

Competitor benchmarking

Monitor the stats on the competition and set winning targets.
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intergations

Integrations

Easily integrate your CRM with our platform.
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demo
free demo

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Schedule a free, personalised demo to see what advances your company can make with our customer feedback software.

Customer feedback software by Customer Alliance includes Customer Experience Management, Voice of the Customer and Online Reputation Management.