Customer Journey Software

Create the most effective customer journey touchpoints.

Build an engaging customer journey to capture valuable feedback with our customer journey mapping software

Customer effort score

NPS Survey

Design your customer journey

Tailor your customer journey design to fit your needs and specific customer journey stages.
Share effectively

Advance communications

Automate personalised customer surveys at designated touchpoints with our customer journey software.
Benchmark

Manage feedback effectively

Track survey scores and take care of all feedback with easy reporting from one place.
get actionable insights

Increase customer satisfaction

Boost customer happiness by using our survey analysis software for customer journey optimisation

Your customer journey toolkit

For understanding the customer experience throughout the customer journey

Customer journey mapping tool

Customer journey mapping tool

Decide when and how you’ll send individualised messages within your customer journey funnel.

Survey builder

Unlimited questionnaires

Choose from templates or create your own questionnaire(s). 30+ languages supported!

Multi-channel sharing

Customer journey analysis

How to analyse the customer journey? Use our rankings, NPS, semantic analytics and questionnaire statistics.

360° analytics

Multi-sharing options

Share your surveys multiple ways— SMS, email, WiFi, beacon, tablet or QR code.

All customer satisfaction metrics

Review promoter

Show public reviews on your website and send to platforms like Google to build trust.

Lean reporting

One dashboard

Align multi-locations and management levels with lean reporting in one place.

Many industries use our customer journey software

Which one are you?

customer effort score
Hospitality customer journey
Automotive customer journey
Customer journey retail
Online customer journey (ecommerce)
Customer journey restaurant
Healthcare customer journey

Don’t take our word for it. Mazda on Customer Alliance:

“Along the customer journey, ongoing customer satisfaction measurement, customer feedback analysis will remain important tools to continually improve our processes. At the same time, customers increasingly post and search for feedback online. Having the right tools at hand to manage your online reputation effectively is key to enhance your customers’ experience.”

Simon Haines, Director Customer Knowledge at Mazda Motor Europe

Discover other features

to enhance your customer journey management

survey

Case Management

Oversee all locations from a glance with easy reporting.
Book a demo
Powerful surveys

Online Review Management

Build your online reputation on the portals that matter most.
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Online Review Management

Net Promoter Score

Track and increase your customer satisfaction score.
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NPS

Powerful surveys

Customise surveys by question type, logo, language and more!
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case study management

Competitor benchmarking

Monitor the stats on the competition and set winning targets.
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Competitor benchmarking

Integrations

Easily integrate your CRM with our platform
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demo
free demo

Get your free demo! No strings attached, we promise.

Schedule a free, personalised demo to see a customer journey example for your company’s specific needs and customer journey touchpoints.

Customer feedback software by Customer Alliance includes Customer Experience Management, Voice of the Customer and Online Reputation Management.