Build an engaging customer journey to capture valuable feedback with our customer journey mapping software
Design your customer journey
Manage feedback effectively
Increase customer satisfaction
Try the interactive Customer Journey demo
Customer journey mapping tool
Decide when and how you’ll send individualised messages within your customer journey funnel.
Choose from templates or create your own questionnaire(s). 30+ languages supported!
Customer journey analysis
How to analyse the customer journey? Use our rankings, NPS, semantic analytics and questionnaire statistics.
Share your surveys multiple ways— SMS, email, WiFi, beacon, tablet or QR code.
Show public reviews on your website and send to platforms like Google to build trust.
Align multi-locations and management levels with lean reporting in one place.
“Along the customer journey, ongoing customer satisfaction measurement, customer feedback analysis will remain important tools to continually improve our processes. At the same time, customers increasingly post and search for feedback online. Having the right tools at hand to manage your online reputation effectively is key to enhance your customers’ experience.”
Customer feedback software by Customer Alliance includes Customer Experience Management, Voice of the Customer and Online Reputation Management.