Customer Experience Survey

How to make your customers happy? Ask them.

Easily create and share your voice of the customer questionnaire to get the actionable feedback you need.

Customer effort score

NPS Survey

Create flexible surveys

Build your own survey questionnaire or choose from our templates. 30+ languages supported!
Share effectively

Share your surveys

Automate personalised customer surveys at designated touchpoints with our customer journey software.

Grow based on data

Use our survey analysis software to monitor survey scores and align across company touchpoints and locations.
get actionable insights

Publically celebrate results

Share great feedback to online platforms like Google and TripAdvisor and directly on your website.

One platform, multiple tools

Get the most from your customer experience survey

Customer journey mapping tool

Questionnaire builder

Choose from a variety of question types and insert your company logo and colors.

Survey builder

Customer journey mapping software

Design your customer journey and advance communications

Multi-channel sharing

Text analytics

Discover new trends with semantic analysis.

360° analytics

Multichannel invitations

Share your voc survey via SMS, email, WiFi, beacon, tablet or QR code

All customer satisfaction metrics

Review promoter

Display reviews on your website to drive conversion and send to major platforms like Google.

Lean reporting

Breezy reporting

Oversee multi-locations and management levels with lean reporting in one place.

Curious how others use our customer experience survey?

Get inspired!

customer effort score
Customer satisfaction surveys
Guest experience survey
Patient satisfaction survey questionnaire
Dealership sales and service survey
CEM survey
VOC survey

Don’t take our word for it.
Mazda says:

“At Mazda we want to offer an excellent customer experience. That’s why we encourage our customers to provide feedback after their visit. The insights we receive help us to better understand our customers’ needs and they are also increasingly important for new customers seeking information before making their purchase decision.”

Alexander Wagner, Manager Dealer & Customer Insights at Mazda Motor Europe

Discover other features

for Customer Satisfaction Management


Case Management

Easily distribute and follow up on cases with the right teams.
Book a demo
Powerful surveys

Online Review Management

Build your online reputation on the portals that matter most.
Online Review Management

Net Promoter Score

Track and increase your customer satisfaction score.

Multi-location management

Get a powerful overview and reports of all locations in one place.
case study management

Competitive benchmarking

Monitor the stats on the competition and set winning targets.


Easily integrate your CRM with our platform
free demo

Get your free demo! No strings attached, we promise.

Schedule a free, personalised demo to see what advances your organisation can make with our scalable customer feedback software.

Customer feedback software by Customer Alliance includes Customer Experience Management, Voice of the Customer and Online Reputation Management.