CUSTOMER EXPERIENCE SURVEY
Say goodbye to guesswork with flexible, custom
surveys
Learn exactly what your customers want and drive satisfaction at scale
Create flexible surveys
Build your own survey questionnaire or choose from our templates. 30+ languages supported!
Share your surveys
Automate personalised customer surveys at designated touchpoints with our customer journey software.
Grow based on data
Use our survey analysis software to monitor survey scores and align across company touchpoints and locations.
Publically celebrate results
Share great feedback to online platforms like Google and TripAdvisor and directly on your website.
One platform, multiple tools
Get the most from your customer experience survey
Questionnaire builder
Choose from a variety of question types and insert your company logo and colors.
Customer journey mapping software
Design your customer journey and advance communications
Text analytics
Discover new trends with semantic analysis.
Multichannel invitations
Share your voc survey via SMS, email, WiFi, beacon, tablet or QR code
Review promoter
Display reviews on your website to drive conversion and send to major platforms like Google.
Breezy reporting
Oversee multi-locations and management levels with lean reporting in one place.
Questions you can answer with your unique, custom survey
Across industries, businesses use CES to monitor satisfaction of
How are our customer service staff performing?
How likely are our customers to return?
What areas of our business can we improve?
How likely are our customers to recommend us to a friend?
Do we meet our customers’ expectations?
Does the information on our website match up with the experience?
“At Mazda we want to offer an excellent customer experience. That’s why we encourage our customers to provide feedback after their visit. The insights we receive help us to better understand our customers’ needs and they are also increasingly important for new customers seeking information before making their purchase decision.”
Alexander Wagner, Manager Dealer & Customer Insights at Mazda Motor Europe
