Customer Experience Survey

Say goodbye to

guesswork with

flexible, custom


Learn exactly what your customers want and drive satisfaction at scale

Create flexible surveys

Build your own survey questionnaire or choose from our templates. 30+ languages supported!

Share your surveys

Automate personalised customer surveys at designated touchpoints with our customer journey software.

Grow based on data

Use our survey analysis software to monitor survey scores and align across company touchpoints and locations.

Publically celebrate results

Share great feedback to online platforms like Google and TripAdvisor and directly on your website.

“At Mazda we want to offer an excellent customer experience. That’s why we encourage our customers to provide feedback after their visit. The insights we receive help us to better understand our customers’ needs and they are also increasingly important for new customers seeking information before making their purchase decision.”

Alexander Wagner, Manager Dealer & Customer Insights at Mazda Motor Europe

One platform, multiple tools

Get the most from your customer experience survey

Questionnaire builder

Choose from a variety of question types and insert your company logo and colors.

Customer journey mapping software

Design your customer journey and advance communications

Text analytics

Discover new trends with semantic analysis.

Multichannel invitations

Share your voc survey via SMS, email, WiFi, beacon, tablet or QR code

Review promoter

Display reviews on your website to drive conversion and send to major platforms like Google.

Breezy reporting

Oversee multi-locations and management levels with lean reporting in one place.

Questions you can answer with your unique, custom survey

Get inspired!

How are our customer service staff performing?
How likely are our customers to return?
What areas of our business can we improve?
How likely are our customers to recommend us to a friend?
Do we meet our customers’ expectations?
Does the information on our website match up with the experience?

Discover other features

for Customer Satisfaction Management

Case Management

Easily distribute and follow up on cases with the right teams.
Book a demo

Online Review Management

Build your online reputation on the portals that matter most.

Net Promoter Score

Track and increase your customer satisfaction score.

Multi-location management

Get a powerful overview and reports of all locations in one place.

Competitive benchmarking

Monitor the stats on the competition and set winning targets.


Easily integrate your CRM with our platform

Get your free demo

Schedule a personalised demo to see what you can achieve with our scalable customer feedback software.

Customer feedback software by Customer Alliance includes Customer Experience Management, Voice of the Customer and Online Reputation Management.