We are
Customer Alliance
Our 360° Voice of the Customer SaaS platform has helped to spearhead customer satisfaction initiatives since 2009.
What we do
Raising the customer experience
From our Berlin-based office, we help our clients harness the power of feedback to improve customer satisfaction.
With our automated, flexible questionnaires and online review management tools, companies can generate more feedback to understand their customers’ needs. They can then set smart goals and benchmarks based on our powerful analytics.
Amazing results
Our platform also provides lean case management capabilities among companies with chains or franchises. In this way, we help companies unite in raising the customer experience.
The result — improved customer experience and ultimately, customer satisfaction index scores.
C-level management
Moritz Klussmann
CEO & Co-Founder
Jens Panek
Chief Financial Officer
David Maicher
Chief Technology Officer