Resources - Customer Alliance

Article

Contactless Era for Hotels: Why You Should Offer a Self Check-in

A digital check-in as new standard in times of COVID-19 Offering guests a self check-in service will presumably become an integral part of the hotel experience in a post COVID-19 world. As hoteliers try to adapt to a new normal brought on by the pandemic, they have to ensure the safety and health of guests and employees. A touchless, digital check-in service is the ideal solution to reduce physical contact to a minimum. Thanks to the new ordinance on registration data in the hotel industry,…

Article

Financial Aid to Digitalise Hotels in Germany: Digital Now

More and more companies are realizing that digital technologies are a determining factor for their own competitiveness and future viability. The hospitality industry is no exception with digitalisation becoming standard. Digital expectations of hotels are no longer limited to simply...

Article

Understanding the Impact of COVID-19 Based on Hotel Reviews ...

Highlights: The review volume in Berlin is higher than in other European cities. The review volume in London is still very low. New York City sees very little activity. The number of hotel reviews in Shanghai and Hong Kong are...

Article

Restaurants: Collect Guest Data Digitally and Increase Custo...

Dear Restaurant Owners, We’re thrilled to see your businesses reopening. (If we’re honest, we’re also tired of doing so many dishes.) The world looks different amidst COVID-19, and now restaurants are required to get guests’ data in case of an...

Article

Hotels, want to be starstruck? Increase star rankings by dig...

Fulfil the 2020-2025 European Hotelstars Union digitalisation criteria A hotel’s star ranking is one of the first things guests research before making a booking decision. Did you know hotels utilising digital communication earn more points (potentially 50+ points) towards a...

Article

Returning to The Office: 7 Thoughts to Create a Safe and Hea...

When walking out of our office building two months ago, we hardly thought of all the efforts to plan our return. But after several weeks of home office, short-time work or temporary closure of companies, some staff are likely to...

Article

Recovering from COVID-19: Financial Aids for the Hospitality...

Hotels and restaurants are highly affected by the ongoing coronavirus crisis, as curfews and travel restrictions reduced the public life to a minimum. To provide companies with fresh liquidity, the federal government and the state governments support the German economy...

Article

Customer Alliance City Report 2020 – Understanding the...

Without doubt, the current coronavirus crisis is affecting the global economy tremendously. To look at the development of the pandemic from a different perspective, we want to share some interesting insights based on valuable review data. Usually, analysts use widely...

Blog

Guest Communication During Coronavirus Crisis: How to Switch...

During such an uncertain and challenging time like the ongoing coronavirus crisis, hoteliers need to stay in control of their guest communication. The current coronavirus pandemic might have forced you to close your doors to the public and you would...

Article

7 Tips for Hotels during COVID-19: How to Manage Your Online...

The current spread of the coronavirus is taking its toll on the hospitality and tourism industry. Low occupancy rates and loss in revenue are just some of the impacts on your business. In such uncertain and challenging times, you might...