How to Deliver a Seamless Guest Experience and Drive Revenue...

Guest feedback is extremely important for hoteliers. On the one hand, it provides an insight into the expectatio...

How to Communicate More Efficiently with Our Internal Notes

Many hoteliers receive guest reviews that require internal communication. For example, in the case of a negative...

How to implement a successful guest satisfaction strategy in...

Although the guest experience is a principal topic of discussion, there’s another factor that’s also important t...

Guest experience: how to combine technology and human touch

Over the past few years, the hotel industry has been the witness of a digital revolution. This has a strong impa...

Expert Roundup: The evolution of the Guest Experience

Customer Alliance celebrates its 10 years!

Already 10 years! The years go by and, like the hotel industry, each year brings many innovations to Customer Al...

How hotel chains can improve their operations with guest fee...

Maintaining the cohesion and strength of a brand is one of the main challenges for hotel chains. Part of this ch...

Respond to Booking.com Reviews From the Customer Alliance Da...

As of today, Customer Alliance customers are able to respond to all of their reviews on Booking.com directly fro...

How independent hotels can digitalise guest experiences

Technological innovations in the hotel industry have decisively evolved towards improving guest experiences and ...