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London Tube Reviews – What are the best (and worst!) s...
Each day, more than 5 million Londoners, Britons, tourists and visitors use the London transport system to get around the capital. With over 500 trains in service at any given time, it’s a monumental effort to not only get passengers to their destinations on time, but also ensure that the stations are up to the […]
Set targets to better evaluate your performance
Whether you are a chain or an independent business, you probably set goals for each quarter or year which you hope your business achieves. Perhaps you even set goals for how you want your online reputation to grow across certain portals. Taking this into consideration as we developed your new Dashboard, we investigated the best […]
How the Online Reputation of Trump Hotels Has Developed Sinc...
Since President Trump took up residence at the White House, there has been an abundance of media coverage relating to his personal business interests, including his hotel empire. Whilst it is unprecedented that a hotelier is also Commander in Chief, it would be reasonable to expect that this would also have a positive impact on […]
From the CEO: Reviews Are Boring and Can’t Be Trusted
“Aren’t reviews always fake?“ and “Will people become bored of reviews?“ are two questions which I constantly hear. Naturally, those questions become more prevalent when there are stories like Vice’s report on a fake London restaurant reaching the #1 rank on TripAdvisor or if there is another story about a business that offers to write […]
Over time comparison of your City Rank and your competitors
In the tourism industry, your TripAdvisor reputation bears a heavy weight on your online reputation and how travelers perceive your business. Whether a hotel, spa, restaurant, tour operator, etc. you want to be in the first pages of a TripAdvisor listing. This ensures increased visibility as travelers plan their journey. For this reason, your TripAdvisor […]
Start building your Net Promoter Score (NPS) via your post-s...
We’ve integrated Net Promoter Score (NPS) into your questionnaire! Included in your Questionnaire settings (navigate: Settings > Questionnaire > Questions) is now the NPS question “How likely are you to recommend us to friend or colleague?”. By default, this question is inactive. However, to add it as a question you simply turn the question on […]
Start improving your guests stay before arrival through our ...
Send a welcome message to your guest before arrival via email!! Through every step of a guests stay, from reservation to check-in to during- and post- stay, you can transform their opinion of your hotel in a snap. Why not start their stay off on the right foot with a beautiful welcome email? Our […]
Reach more customers through texting! We’ve optimized the in...
We’ve optimized the invitation process with text messaging review invitations We have added text message invitations to your online backend so you never miss a review opportunity. We heard your requests for more ways to invite your guests to review and we delivered. You can now invite your guests via email or texting. The […]
Simplify your reputation management through our To-Do module
Facilitating your review management just got easier with our to-do module in our online backend. You can set to-dos for your users to follow-up on a Review or Insight, or just create general reminders for your team regarding reputation management. This feature enables you to distribute the responsibility for your reputation management and focus on […]