Resources - Customer Alliance

Article

Recovering from COVID-19: Financial Aids for the Hospitality Industry in Germany

Hotels and restaurants are highly affected by the ongoing coronavirus crisis, as curfews and travel restrictions reduced the public life to a minimum. To provide companies with fresh liquidity, the federal government and the state governments support the German economy with immediate financial aids. But which state measures are available and how can you benefit from them? We are happy to provide you an overview of the different measures, loans and compensations available. Nevertheless, we recommend that you consult your tax consultant, accountant or legal…

Article

Customer Alliance City Report 2020 – Understanding the...

Without doubt, the current coronavirus crisis is affecting the global economy tremendously. To look at the development of the pandemic from a different perspective, we want to share some interesting insights based on valuable review data. Usually, analysts use widely...

Blog

Guest Communication During Coronavirus Crisis: How to Switch...

During such an uncertain and challenging time like the ongoing coronavirus crisis, hoteliers need to stay in control of their guest communication. The current coronavirus pandemic might have forced you to close your doors to the public and you would...

Article

7 Tips for Hotels during COVID-19: How to Manage Your Online...

The current spread of the coronavirus is taking its toll on the hospitality and tourism industry. Low occupancy rates and loss in revenue are just some of the impacts on your business. In such uncertain and challenging times, you might...

Article

Top Tools for Online Team Collaboration – How We Switc...

Workers around the globe are moving from open-plan offices to their private home offices to protect themselves and others from the coronavirus pandemic. It is a very challenging time which requires us to act quickly. At Customer Alliance, we decided...

Article

Emerging stronger from the Coronavirus crisis: Why hotels sh...

It’s no secret that the ongoing coronavirus pandemic has a massive impact on the global hotel and tourism industry. Travel restrictions and curfews across the globe result in cancelled flights, low occupancy rates and lost revenue for many businesses. In...

Blog

How to Respond to Guest Feedback via SMS for a More Positive...

Digital communication with your guests is not only important before and after their stay, but also during it. Today, travellers expect a different kind of care and interaction than 10-15 years ago. Think, for example, of smartphones, which have become...

Blog

User Guide – How to be GDPR compliant with Customer Al...

Data Privacy with Customer Alliance General Deletion rules for personal data Collect Newsletter Double-Opt-Ins Am I allowed to send emails and text messages to guests? Am I allowed to send out a pre-stay email to my guests Am I allowed...

Blog

How to Uncover the Real Email Address of Expedia Guests

Expedia, the online travel agency offering hotels, flights, package tours, rental cars or event tickets, is one of the top dogs in the digital travel industry. Portals such as trivago and hotels.com also belong to the company. Expedia thus plays...

Blog

How to Measure Your Customer Satisfaction with Our NPS Trend...

The Net Promoter Score (or simply NPS) is a powerful metric to measure the satisfaction and loyalty of your guests. It’s a key indicator to gauge their willingness to not only return for another stay in your hotel but also...