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eCommerce strategy: How to improve customer satisfaction

Ground your eCommerce strategy in customer satisfaction. Studies found that 96% of dissatisfied customers don’t complain, and 91% of these will simply leave and not return (1). That’s why it’s essential to take action and ask each eCommerce customer how to improve customer satisfaction at your shop. Let’s talk about…

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How to create a successful customer satisfaction survey

Ready to create a winning customer satisfaction survey measuring customer satisfaction?In this article, we’ll dive into methods of measuring customer satisfaction, which customer satisfaction KPI and qualitative questions to include in your customer satisfaction questionnaire, and how you can best follow-up on your customer satisfaction survey results. How to create…