The Net Promoter Score (or simply NPS) is a powerful metric to measure the satisfaction and loyalty of your guests. It's a key indicator to gauge their willingness to not only return for another stay in your hotel but also make a recommendation to their family, friends or colleagues. By asking the simple question “How likely are you to recommend our hotel to a friend or colleague?” based on a scale from 0-10, you get valuable insights into the experience of your guests. As the…
