Everything your hotel needs to know about Facebook Recommend...

In 2018, Facebook took innovative initiatives to stamp its influence on the tourism industry a little more. One ...

Introducing: Our new Customer Experience Hub

We are very happy to announce that we will soon launch an exciting feature, which will help you to engage more w...

Understanding the deliverability of your emails

Did you know that more than 6% of all emails that our customers send out to their customers are not delivered? 6...

How can the guest experience strengthen guest loyalty?

Loyalty is central to all companies, regardless of industry. In the hotel industry, loyalty consists of several ...

Facebook Recommendations and Commenting Now Supported

With our latest update, it is now possible to comment on Facebook reviews and recommendations directly from your...

Guide to Online Reputation Management

New feature: Archive your old Customer Alliance reviews now!

Dear customers, we are happy to launch the next awesome feature that’ll improve your online reputation even more...

Pssst! Keep it to yourself! How your business benefits from ...

Private feedback? You may already be wondering about the title of this article, as usually we promote it again a...

5 ways to use the new questionnaire that you haven’t thought...

Well, you probably already heard it: we completely improved our guest questionnaire! Our new questionnaire is mo...