Hotel VoC: The key to guest satisfaction is voice of the cus...

The hospitality industry has long been one of the most-reviewed sectors with guests ranking customer satisfaction during the customer journey based on quality and service. The voice of the customer (VoC) is king in this industry and can majorly influence...

Voice of the Customer Tools to Improve Customer Experience

Voice of the customer tools (VoC tools) are the means to accomplish a successful VoC strategy. Most often, companies implement a Voice of the Customer software offering a variety of these VoC tools. Learn which VoC tools will work best...

VoC Restaurant 101: Develop a Voice of the Customer Strategy

Online reviews have become increasingly important to restaurants. In such a saturated market, it’s the key to getting seen in an online search. Implementing a VOC Restaurant strategy, that is, a Voice of the Customer (VOC) restaurant strategy, is the...

Brand reputation: Michelin star Relais et Chateaux Villa Cre...

Restaurant Management: Why Restaurant Reviews Matter

Restaurant reviews and your restaurant Are you incorporating your restaurant reviews into your customer experience management strategy? Customer Experience Management, defined as a holistic business strategy to acquire and retain customers, is essential to any business, particularly restaurants. Ideally your...

The Voice of the Customer Guide: Importance, VoC tools and e...

Welcome to your definitive Voice of the Customer Guide  Here you can find everything you need to know about the voice of the customer, its importance and how your business can grow by using voice of the customer tools.  Table...

Contactless Era for Hotels: Why You Should Offer a Self Chec...

A digital check-in as new standard in times of COVID-19 Offering guests a self check-in service will presumably become an integral part of the hotel experience in a post COVID-19 world. As hoteliers try to adapt to a new normal...

Financial Aid to Digitalise Hotels in Germany: Digital Now

More and more companies are realizing that digital technologies are a determining factor for their own competitiveness and future viability. The hospitality industry is no exception with digitalisation becoming standard. Digital expectations of hotels are no longer limited to simply...

Understanding the Impact of COVID-19 Based on Hotel Reviews ...

Highlights: The review volume in Berlin is higher than in other European cities. The review volume in London is still very low. New York City sees very little activity. The number of hotel reviews in Shanghai and Hong Kong are...