The Voice of the Customer survey for competitive customer in...

A Voice of the Customer survey is critical to understanding what your customers think about your service, product or overall brand experience. In fact, customers’ feedback can provide many insights on different aspects of your company that, when examined, can...

The 2020 Christmas Checklist for Hotels

Christmas and Covid. Wow. Such an unusual time for the global hospitality industry. But we’re here to spread the Christmas cheer and remind you of that common adage, “Unusual times call for unusual measures“. While travellers research where to spend...

Ecommerce and the Voice of the Consumer—Feedback matters

Customers expect an excellent experience both in-store and online. Even if your enterprise doesn’t have a physical store, the consumer experience is still a defining factor. The voice of the consumer is what your shoppers say about their experience with...

Hotel VoC: The key to guest satisfaction is voice of the cus...

The hospitality industry has long been one of the most-reviewed sectors with guests ranking customer satisfaction during the customer journey based on quality and service. The voice of the customer (VoC) is king in this industry and can majorly influence...

Voice of the Customer Tools to Improve Customer Experience

Voice of the customer tools (VoC tools) are the means to accomplish a successful VoC strategy. Most often, companies implement a Voice of the Customer software offering a variety of these VoC tools. Learn which VoC tools will work best...

VoC Restaurant 101: Develop a Voice of the Customer Strategy

Online reviews have become increasingly important to restaurants. In such a saturated market, it’s the key to getting seen in an online search. Implementing a VOC Restaurant strategy, that is, a Voice of the Customer (VOC) restaurant strategy, is the...

Brand reputation: Michelin star Relais et Chateaux Villa Cre...

Restaurant Management: Why Restaurant Reviews Matter

Restaurant reviews and your restaurant Are you incorporating your restaurant reviews into your customer experience management strategy? Customer Experience Management, defined as a holistic business strategy to acquire and retain customers, is essential to any business, particularly restaurants. Ideally your...

The Voice of the Customer Guide: Importance, VoC tools and e...

Welcome to your definitive Voice of the Customer Guide  Here you can find everything you need to know about the voice of the customer, its importance and how your business can grow by using voice of the customer tools.  Table...