Collect, monitor and reply to your reviews in one simple dashboard.
Cut down on tedious manual work
- Reclaim hours of wasted time gathering reviews from different portals
- Get an overview of your customer satisfaction at a glance (with tools to help you dive deeper when you need to)
- Find everything you need in just a few clicks with smart filters and a simple search function
Create more happy customers
- Reply to reviews straight from your dashboard and make sure all your customers feel heard
- Easily identify negative reviews with alerts, so you can take fast action to turn things around
- Find out what your customers love (and what they don’t) to create amazing experiences time and time again
Streamline and organise your team
- Instantly see the status of each review so everyone knows which ones to prioritise
- Avoid miscommunication with simple, built-in notes and to-dos
- Use review response templates or our AI Reply Assistant to guarantee consistent, high-quality review replies (no matter who’s on duty)
Our platform crawls almost 60 different review sites to collect all your reviews in one easy-to-use dashboard.
We cover all the big sites including Google, Yelp and Facebook, as well as industry-specific sites like TripAdvisor and Booking.com.
If you’d like to make sure your key review portals are covered, send us a message and we’ll let you know.
No problem! Review Stream has its own translation functionality. With one click, you can translate all of the reviews on your screen into your language, allowing you to understand their feedback and get more insights into your business.
When you start using Customer Alliance, you can set up automated review requests sent to your customers through their favourite channels. It’s the easiest way to consistently generate new customer reviews, and once you’ve set it up it requires almost no manual work.
- Customer satisfaction metrics like NPS and CSAT
- Automated review invitations
- Text analytics, a customer journey builder and other smart VoC tools
- 90+ CRM integrations
- A dedicated support team and Customer Success Manager
- …and much, much more
Here’s what else you can expect from our platform: