Get insightful feedback after a purchase or support interaction to know exactly how to reduce customer effort.
Design a CES survey
Benchmark your CES score
Get actionable insights
Customer journey mapping tool
Decide when and how you’ll send individualised surveys.
Add other question types to your CES survey + use your company logo & colours.
Automate sharing your CES survey via SMS, email, WiFi, beacon, tablet, or QR code.
Uiltise our sentiment analysis and trend patterns to provide contextual information.
All customer satisfaction metrics
Get CES, plus Net Promoter Score, and other customer experience metrics.
Oversee locations and management levels to set appropriate benchmarks.
At Mazda we want to offer an excellent customer experience. That’s why we encourage our customers to provide feedback after their visit to one of our dealer partners in Germany. The insights we receive help us to better understand our customers’ needs and they are also increasingly important for new customers seeking information before making their purchase decisions.
Customer feedback software by Customer Alliance includes Customer Experience Management, Voice of the Customer and Online Reputation Management.