Make your
customer journey
frictionless
Get insightful feedback after a purchase or support interaction to know exactly how to reduce customer effort.
Design a CES survey
Share effectively
Benchmark your CES score
Get actionable insights
Your robust Customer Effort Score stack
Pinpoint possible improvements to grow customer satisfaction.
Customer journey mapping tool
Decide when and how you’ll send individualised surveys.
Survey builder
Add other question types to your CES survey + use your company logo & colours.
Multi-channel sharing
Automate sharing your CES survey via SMS, email, WiFi, beacon, tablet, or QR code.
360° analytics
Uiltise our sentiment analysis and trend patterns to provide contextual information.
All customer satisfaction metrics
Get CES, plus Net Promoter Score, and other customer experience metrics.
Lean reporting
Oversee locations and management levels to set appropriate benchmarks.
Use cases of (CES) Customer Effort Score
Across industries, businesses use CES to monitor satisfaction of
Don’t take our word for it. Mazda says:
At Mazda we want to offer an excellent customer experience. That’s why we encourage our customers to provide feedback after their visit to one of our dealer partners in Germany. The insights we receive help us to better understand our customers’ needs and they are also increasingly important for new customers seeking information before making their purchase decisions.
Discover other features
to increase your customer satisfaction
Powerful surveys
Online Review Management
Competitor benchmarking
Get your free demo! No strings attached, we promise.
Schedule a free, personalised demo to see what advances your organisation can make with our scalable customer effort score software.
Customer feedback software by Customer Alliance includes Customer Experience Management, Voice of the Customer and Online Reputation Management.