Simplify your feedback loop. Capture feedback with smart automation across every touchpoint

Get set up once, get customer insights forever

  • Online reviews
  • Email surveys
  • QR code surveys
  • Website surveys

Online reviews

Boost your number of reviews by an average of 30% year on year

  • Put review collection on autopilot with perfectly-timed, personalised email invitations
  • Climb Google search rankings and bring new customers straight to your door
  • Forget wasted time trawling through review sites. See all your reviews in one dashboard and reply to them directly

Email surveys

Send surveys straight to your customers’ inboxes without lifting a finger

  • Get the feedback you need in less than half the time with response rates of up to 18% (vs the 6% average for email surveys)
  • See all your survey data in one place, using smart filters to dive deeper into your results

QR code surveys

Stop missing essential feedback with QR codes at offline touchpoints

  • From paper receipts to your point of sale, make it convenient for customers to share their thoughts
  • Tackle problems in real-time to transform unhappy customers into lifelong fans

Website surveys

Understand how visitors experience your website and identify quick wins for your business

  • Plan website changes backed by real customer feedback for fast, impactful results
  • Boost click-throughs and bookings without time-consuming trial and error

Make measuring performance a breeze with built-in satisfaction metrics

See your team’s impact in real time, no calculations required

  • Net Promoter Score (NPS)
  • Customer Effort Score (CES)
  • Customer Satisfaction Score (CSAT)
  • Public Reviews Score (PRS)

Net Promoter Score (NPS)

Get a clear picture of loyalty by asking how likely customers are to recommend you to a colleague or friend
  

Customer Effort Score (CES)

Boost your retention rates by asking customers how much effort it takes to interact with your business
  

Customer Satisfaction Score (CSAT)

Learn what your customers love (and what they don’t) by asking them to rate your brand, product or service
  

Public Reviews Score (PRS)

Measure your company’s widespread appeal by capturing the average review rating from all review platforms
  

5000+ businesses use the Customer Alliance SaaS platform

Articles

Mar 1, 2024

Online review survey 2024 [statistics every marketer should know]

Your customers are talking. Are you listening? In our survey of 750 people across Germany, Austria, Switzerland, France, and Italy, we uncovered how significantly online

Read more
Feb 28, 2024

Does responding to reviews help SEO?

Picture settling into your office chair on a Monday morning, your cup of coffee steaming beside your computer. You start your week by scrolling through

Read more
Feb 26, 2024

How to remove fake Google reviews (and what to do when you can’t)

It’s a Monday morning, and you settle into your chair, cup of coffee in hand, ready to check your latest reviews. A stream of positive

Read more
Feb 23, 2024

How customer reviews will drive rankings in Google’s Search Generative Experience

“We know that people want to hear other people’s experiences to help them make decisions.” That’s what Google say about the development of Search Generative

Read more