Transform your business with customer feedback
Easy review management and powerful insights
Why Customer Alliance?
5 million
Questionnaires collected
+8% increase
In customer satisfaction
126 million
Reviews analysed
10+
Years of experience
Join the 5000+ businesses across industries that trust Customer Alliance
Automotive
Mazda Motor Europe
“Ongoing customer satisfaction measurement, customer feedback analysis will remain important tools to continually improve our processes. Customers increasingly post and search for feedback online. Having the right tools at hand to manage your online reputation effectively is key to enhance your customers’ experience even before they visit a dealership”
2%
increase in Net Promoter Score increase from the previous year
79%
of regional markets increased their customer satisfaction score of service increase from the previous year
Healthcare
Centro Medico Fisio Lingotto
In just 5 months with Customer Alliance, this Turin-based clinic created a comprehensive feedback system and improved their patient experience. See how they did it in our free case study.
15%
Increase in Google ratings
176
patient opinions gathered
Retail
Cardiosox
“We have been using Customer Alliance for some time. The platform is professional and with a few simple, targeted questions we can capture the attention of the customer. They feel appreciated and pampered by our attention.“
Hospitality
HCC hotels
“With Customer Alliance, we have not only improved our positioning on Google and TripAdvisor, but we have also achieved a much more efficient management of our guests’ feedback. It has also been key in helping all our Directors with the management of the online reputation for their properties.“
Blogs
Customer Service in Banking: 6 Actionable Ways to Improve
The importance of customer service in banking and financial services When it comes to which company we choose to look after our money, there have
How a Customer Journey Map Helps you Offer Unique Experiences
Understanding your customer journey is key to the success of any business. When you can clearly see the steps your customer takes (and the feelings
Understanding Customer Journey Stages And Touchpoints
There’s no doubt that customer journeys are more complex than ever. But by putting yourself in your customers’ shoes, you can make great strides in
Customer Experience Software Tools: 5 You Need To Know
When it comes to customer experience software, having the right tools can make all the difference. In a field that is increasingly driven by technology,
Customer Satisfaction Metrics Explained: Customer Effort Score (CES)
Satisfied customers are central to the success of any business. But with different channels, touchpoints and complex customer journeys to keep track of, it’s not