Empowering Customer Experience for your Business

Intelligent tools to engage with your customers at all stages of their journey, collect feedback and improve your business.

Customer Experience Management

Customer Experience Management

Communicate with your customer at all stages of their journey. With intelligent triggers to automate interaction and feedback collection, you can ensure that your customer’s expectations are met. Generate more revenue with integrated upselling solutions and gain a holistic view of your guests interactions with your business.

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Online Reputation Management

Online Reputation Management

Optimize your online visibility by gaining powerful insights into your operations and distributing reviews across the industry’s leading review portals. With a market leading semantic analysis technology and advanced reporting, you can truly understand the feedback of your guests, whilst monitoring the performance of your business and your competitors.

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We are connected where it matters

With support for over 90 PMS and CRM systems and 50 online review portals, Customer Alliance connects to the platforms that matter the most to you.

We are connected where it matters

View our PMS and CRM integrations

hcc hotels

With Customer Alliance, we have not only improved our positioning on Google and TripAdvisor, but we have also achieved a much more efficient management of our guest's feedback. It has also been key in helping all our Directors with the management of the online reputation for their properties.

a&o Hostels

Customer Alliance gives us the technical ability to personally contact all our guests and actively request their feedback. At the same time, we have the opportunity to distribute this guest feedback on various rating portals and to respond to each rating individually. This direct feedback, along with the software's detailed analysis feature, allow us to identify and improve our weak points.

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