"When we started our partnership with Customer Alliance in October 2010, we were one of the few hostels that actively managed its online reviews. Since then, we get far more authentic guest feedback. The software gives us the option to decide on which review sites guests should leave their feedback. This helps us to create a unified picture of our hostel & it’s guest satisfaction on the internet. By doing this we create trust and have increased our bookings on all our channels. Our guests are usually only a few days in the city and many of them transit to other European cities. If we were not actively asking these guests by email to review us, we only had a fraction of the feedback we receive over Customer Alliance."

“With Customer Alliance we have found a competent partner who provides us with a review management system where comments and suggestions of our guests are directly presented on our homepage. The feedback generated with Customer Alliance is much more honest than on common online review portals. This gives us the chance to improve our service a lot more customer oriented.“