Easy review management and powerful insights
Voice of the Customer
Understand your customers for the competitive edge. Collect then analyse direct and indirect feedback to know how best to enhance your business with our Voice of the Customer tools.
- Customer feedback
- Customer insights
- Business direction
Utilise customer satisfaction tools to track and analyse your customers’ expectations of your business. Understand satisfaction drivers to fulfill them with our feedback management system.
- Measure satisfaction
- Text analytics
- Customer segmentation
Online Reputation Management
Get found online as you gather and distribute authentic reviews to major review portals. Enjoy happier customers as you efficiently answer all reviews to build a greater online presence.
- Review distribution
- Display reviews
- Online visibility
Customer Experience Management
Elevate customer experience. Learn what customers need along the customer journey using advanced communications. Integrate our Customer Experience Management software.
- Customer Journey Designer
- Automate communications
- Enhance operations
In customer satisfaction
Years of experience
Mazda Motor Europe
“Ongoing customer satisfaction measurement, customer feedback analysis will remain important tools to continually improve our processes. Customers increasingly post and search for feedback online. Having the right tools at hand to manage your online reputation effectively is key to enhance your customers’ experience even before they visit a dealership”
increase in Net Promoter Score increase from the previous year
of regional markets increased their customer satisfaction score of service increase from the previous year
Centro Medico Fisio Lingotto
In just 5 months with Customer Alliance, this Turin-based clinic created a comprehensive feedback system and improved their patient experience. See how they did it in our free case study.
Increase in Google ratings
patient opinions gathered
“We have been using Customer Alliance for some time. The platform is professional and with a few simple, targeted questions we can capture the attention of the customer. They feel appreciated and pampered by our attention.“
“With Customer Alliance, we have not only improved our positioning on Google and TripAdvisor, but we have also achieved a much more efficient management of our guests’ feedback. It has also been key in helping all our Directors with the management of the online reputation for their properties.“
The power of listening: 5 survey questions used by the world’s best hoteliers
In the competitive hospitality world, simply measuring guest satisfaction is no longer enough to stay ahead of the game. To truly elevate your hotel business,
How to get more 5-star reviews: the secret sauce for mid-sized businesses
Are you a marketing manager struggling to boost your business’s online reputation? Are you constantly searching for ways to attract more customers and stand out
Discover the power of AI Reply Assistant with this comprehensive guide
Do you get overwhelmed replying to your reviews? Do you wish there was an easier way to manage them so that other important tasks don’t
20 Google review response examples to steal (for good, bad, and average reviews)
If you’re a business owner or marketing manager, you know that online reviews can make or break your reputation. And when it comes to reviews,