Make customer satisfaction your #1 priority
Get authentic feedback
Why Customer Alliance?
5 million
Questionnaires collected
+8% increase
In customer satisfaction
126 million
Reviews analysed
10+
Years of experience
Join the 5000+ businesses across industries that trust Customer Alliance
Automotive
Mazda Motor Europe
“Ongoing customer satisfaction measurement, customer feedback analysis will remain important tools to continually improve our processes. Customers increasingly post and search for feedback online. Having the right tools at hand to manage your online reputation effectively is key to enhance your customers’ experience even before they visit a dealership”
2%
increase in Net Promoter Score increase from the previous year
79%
of regional markets increased their customer satisfaction score of service increase from the previous year
Tourism
Acquario di Genova
In just two months of proactive online review collection with Customer Alliance, Acquario di Genova not only collected more than 3,000 reviews, but the famous aquarium even reached the top position on TripAdvisor. See how they did it. Go to case study.
Top 10
Acquario di Genova made it in TripAdvisor’s top 10 Aquariums
1st place
attraction in Genova on TripAdvisor
Retail
Cardiosox
“We have been using Customer Alliance for some time. The platform is professional and with a few simple, targeted questions we can capture the attention of the customer. They feel appreciated and pampered by our attention.“
Hospitality
HCC hotels
“With Customer Alliance, we have not only improved our positioning on Google and TripAdvisor, but we have also achieved a much more efficient management of our guests’ feedback. It has also been key in helping all our Directors with the management of the online reputation for their properties.“
Blogs
The Voice of the Customer Guide: Importance, VoC tools and examples
Welcome to your definitive Voice of the Customer Guide. Here you can find everything you need to know about the voice of the customer, its
Why customer satisfaction is important: A guide for businesses
Why customer satisfaction is important? In short, your business’ success depends on it. This guide provides convincing stats, the most popular customer satisfaction methods, and
Healthcare and the importance of a patient satisfaction questionnaire
Modern healthcare providers don’t guess about how satisfied their patients are, they know. They rely on data collected from a patient satisfaction questionnaire to give
Guest Communication During Coronavirus Crisis: How to Switch Off Your Post-Stay-Message
During such an uncertain and challenging time like the ongoing coronavirus crisis, hoteliers need to stay in control of their guest communication. The current coronavirus