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How a Customer Journey Map Helps you Offer Unique Experiences

Understanding your customer journey is key to the success of any business. When you can clearly see the steps your customer takes (and the feelings that go with them), you are in a much better position to make their experience a good one. But getting inside your customer’s mind isn’t…

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Dominating automobile customer satisfaction with feedback

Increasing automotive customer satisfaction KPI scores is possible, so long as you’re listening to your customers. Automobile customer satisfaction depends on a variety of customer satisfaction factors, including automobile consumer reviews. Learn how your company can control performance using 360-degree feedback.  Why feedback matters According to research by Gartner, companies…