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Understanding Customer Journey Stages And Touchpoints

There’s no doubt that customer journeys are more complex than ever. But by putting yourself in your customers’ shoes, you can make great strides in both customer experience and business success. To get to grips with the customer journey, it’s good to first understand the general stages a customer goes…

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Customer Experience Trends To Boost Your Business In 2022

Keeping on top of customer experience trends has always been important for continued success. But in 2022, it’s nothing short of essential. With the pandemic prompting a huge surge in digital shopping and services, customer expectations are now radically different. And if companies don’t hit the mark, it won’t take…