Reports & analytics
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Text Analytics goes beyond simple keyword detection. It groups similar topics across languages so you get a single, unified view of your guest sentiment.
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Gain a strategic edge in your market. Compare your performance against key competitors across critical metrics such as customer satisfaction, review scores, and sentiment trends.
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Excellent service requires excellent responsiveness. This dashboard tracks and visualizes the percentage of customer reviews that have received a response over any selected period.
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Track your core KPIs in simple, visual dashboards.
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You don't always have time to log in. Stay informed with automated notifications delivered directly to your inbox, ensuring you never miss a critical update or review.
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Yes, the labels generated by AI can be customized.All CSAT categories you see are customer satisfaction levels that you decide to put in. While they're initially set for hospitality, you can decide to add specific words or categories of your interest.
AI Insights is real-time and can be used at group, brand, or individual location level. It's even more powerful at the individual property level where managers can drill into specific issues immediately.
The AI reply functionality is part of your current package, not part of AI Hub. They're connected but separate features - you can use AI replies without purchasing AI Hub. AI Hub focuses on analysis and insights, while AI reply focuses on generating responses to reviews.
The platform has AI-powered review response systems with translation capabilities across multiple platforms including Google, Booking.com, and TripAdvisor. The AI learns from manual edits made to the responses it generates.
AI Hub provides quarterly reports with goals where you can follow up on what to do and what not to do. The end goal is that after a quarter, you'll see improvement in overall satisfaction rates by following the recommendations and summaries.The AI analyzes what works well and what doesn't, then tells you what to take action on with prioritized recommendations - medium priorities and high priorities like "increase room inspection frequency based on guest feedback".
