Customer Experience

Better communication. Better customer experience.

Voice of customer Tools

Customer experience has taken over price & product as the largest brand differentiator.

Create & optimise your customer journey map to ensure customer interaction with your brand is at its best. Invest in your business.
Invest in the right customer experience management software.

customer satisfaction tools

Improve customer journey

Automate communications

Empower customers

Improve operations

Engage your customers

Advanced communications

Design the perfect customer experience with the Customer Journey Designer. Automate communications at every stage of the customer journey to learn exactly how to enhance your business.

  • Send automated messaging via email, SMS, QR Code, Beacon, WiFi, or onsite tablet or mobile
  • Generate links to any feedback form for flexible integration
  • Create upsell opportunities with timely engagement messages
  • Benefit from an unlimited number of customisable questionnaires
Customer experience management

Powerful management

Align your company: Assign tasks & maintain an overview from one place with our customer experience management software

  • Utilise in-depth analytics like semantic analysis to set industry appropriate benchmarks for teams
  • Oversee the performance of all locations/branches with lean reporting
  • Ensure that all customer feedback is effectively taken care of with our powerful To-Do functionality

Integrations made easy

Our intelligent customer experience management software should work well with your pre-existing customer data system.

  • Customer Alliance currently supports integrations with over 90 systems from hospitality to eCommerce
  • Automate the collection of customer reviews & their distribution across online platforms like Google, TripAdvisor, Facebook, etc.
  • Showcase your great customer experience by displaying reviews directly on your website with our widget.

Why Customer Alliance?

8% average

increase in customer satisfaction

+25% average

response rate

5000+ businesses

use our platform

What our clients say

“At Mazda we want to offer an excellent customer experience. That’s why we encourage our customers to provide feedback after their visit to one of our dealer partners in Germany. The insights we receive help us to better understand our customers’ needs and they are also increasingly important for new customers seeking information before making their purchase decision.

Alexander Wagner, Manager Dealer & Customer Insights

Want to get Customer Experience Management Software?

Schedule a free, personalised demo to see what advances your company can make with our customer feedback software.

Customer feedback software by Customer Alliance includes Customer Experience Management, Voice of the Customer and Online Reputation Management.