Trusted by 5,000+ hotels

Customer Alliance is a great tool that provides us with valuable insights into our guests experiences. It also makes it easy to respond to reviews instantly through interfaces on different platforms. It is continuously evolving to improve the functionality and usability of the platform. In addition, Customer Alliance has proven to be a reliable business partner, always providing active support to Sorat Hotels when needed.

Online Communications Manager

Customer Alliance is an amazing tool that has simplified our reviews management. We no longer need to manually monitorall the OTAs, saving us a lot of time. Centralized dashboard allow us to quickly respond. Since implementing this software, our review count has increased, allowing us to focus on enhancing our services. We highly recommend Customer Alliance to anyone looking to elevate their review management process.

Head of Revenue

Customer Alliance offers a user-friendly platform that helps us to efficiently manage our guest reviews and to increase our guest's satisfaction in a targeted manner. The automated processes save a huge amount of time and the analysis tools provide valuable insights into how we can improve.

Marketing Manager

The tool has greatly improved our feedback and reputation management. Previously, reviews on the various portals had to be painstakingly monitored individually - with the tool we are regularly informed about new reviews and can react immediately.

Hotel Manager

Customer Alliance is an outstanding tool for managing reviews and gathering customer feedback! Since we started using it, we have seen a significant increase in customer satisfaction and a smoother management of online reviews. The platform is intuitive and packed with features that make it easy to monitor feedback and analyze data.

Hotel Owner

No more scattered feedback. Get consistent guest reviews and grow your online presence.

Collect new reviews on autopilot

  1. Schedule review invitations that automatically send to guests at the perfect moment – right after checkout or at your chosen time
  2. Create branded emails in unlimited languages to reach every guest in their preferred language
  3. Personalise each email with guest details like name and stay dates with smart tags
  4. Set custom triggers based on length of stay or other criteria to target the right guests

Share reviews on the sites that matter most

  1. Direct reviews to TripAdvisor, Google, or other review sites directly from your email invitations
  2. Split review distribution strategically – send different percentages to different platforms to boost visibility where needed
  3. Target specific markets by customising distribution by language – send Portuguese reviews to one site, German to another
  4. Automatically switch between platforms after set periods or manually adjust your distribution to match changing priorities

Learn what guests love (and what they don't)

  1. Transform guest feedback into actionable insights with text analysis
  2. Spot trends and patterns instantly in our dashboard – see which topics drive positive and negative reviews
  3. Compare performance across departments or locations to maintain consistent quality everywhere
  4. Track your guest satisfaction journey visually to catch and fix issues before they impact your rankings

Start collecting more reviews with affordable monthly plans

128€

/month

The Essential package starts from:

Essential package includes automated review collection.Analytics and distribution features available in Standard package

Claim your 15-min intro call

Customer Alliance is a great tool that provides us with valuable insights into our guests experiences. It also makes it easy to respond to reviews instantly through interfaces on different platforms. It is continuously evolving to improve the functionality and usability of the platform. In addition, Customer Alliance has proven to be a reliable business partner, always providing active support to Sorat Hotels when needed.

Online Communications Manager

Customer Alliance is an amazing tool that has simplified our reviews management. We no longer need to manually monitorall the OTAs, saving us a lot of time. Centralized dashboard allow us to quickly respond. Since implementing this software, our review count has increased, allowing us to focus on enhancing our services. We highly recommend Customer Alliance to anyone looking to elevate their review management process.

Head of Revenue

Customer Alliance offers a user-friendly platform that helps us to efficiently manage our guest reviews and to increase our guest's satisfaction in a targeted manner. The automated processes save a huge amount of time and the analysis tools provide valuable insights into how we can improve.

Marketing Manager

The tool has greatly improved our feedback and reputation management. Previously, reviews on the various portals had to be painstakingly monitored individually - with the tool we are regularly informed about new reviews and can react immediately.

Hotel Manager

Customer Alliance is an outstanding tool for managing reviews and gathering customer feedback! Since we started using it, we have seen a significant increase in customer satisfaction and a smoother management of online reviews. The platform is intuitive and packed with features that make it easy to monitor feedback and analyze data.

Hotel Owner

Make guest reviews your competitive edge

When you sign up to Customer Alliance, you’ll also get:

  • Get up and running fast with 90+ hotel system integrations including Oracle Opera PMS, Mews and Apaleo
  • Unlimited users on every plan - your whole team can collaborate on guest feedback
  • Showcase your great reputation with a customisable website widgets
  • Automatically get all your feedback in one dashboard, with direct replies to Google, Booking.com, Expedia and HolidayCheck
  • ...and much, much more