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September 29, 2025
The ROI of Online Reputation Management for Hotels
Guest reviews don’t just reflect a guest’s experience, they influence the next one. They’ve always mattered, but now, they shape […]

January 3, 2025
20 Google review response examples to steal (for good, bad, and average reviews)
If you’re a business owner or marketing manager, you know that online reviews can make or break your reputation. And […]

January 2, 2025
8 best review management software for hotels in 2025
Countless hoteliers who turn to review management software struggle with the challenges of: There are several review management software out […]
December 16, 2024
Hotel guest satisfaction surveys: A complete guide for 2025
At Customer Alliance, we’ve helped thousands of hotels collect and analyse guest feedback. One thing is clear: properties that effectively […]