Meet Customer Alliance in Your City

Meet Customer Alliance:

your guest feedback insights and reputation management solution

Centralize all your reviews in one place

View and respond to reviews from all major portals in one dashboard
Reply with AI suggestions or saved templates in 30+ languages
Assign reviews and track reply status across your team
Easily identify negative reviews with alerts, so you can take fast action

Understand what matters most to your guests with tailored surveys

Build your own survey questionnaire or choose from our templates
Ask targeted questions to assess specific areas like a restaurant or spa
Distribute surveys automatically via SMS, email, WiFi, tablet, or QR code
Reach guests in their language. 30+ languages available

Find hidden growth potential in your guest feedback

Let our software analyse all your guest feedback automatically and spot trends
See what guests talk about most, what delights them and what needs attention
Identify the topics that impact satisfaction, NPS and reputation the most
Get instant, actionable insights to guide smarter decisions

Over 5,000 hotels trust Customer Alliance

to manage feedback and build a reputation that drives visibility and revenue

Customer Alliance made it simple for us to create surveys that actually work. It saves us time and helps us listen to every generation.

Forsyth Country Club

Brand NPS

improved from 63 → 70 in less than three months

The main value of Customer Alliance is that the guest already finds our reviews on the hotel website so they don’t have to look elsewhere. Over the years Customer Alliance has helped collect so many reviews, and they have increased sharply in quality.

Hotel Nordik

Tripadvisor

“Best of the Best 2024” hotel in their region on Booking.com

We definitely recommend it because it is both time-saving and highly efficient. It allows for quick and direct feedback evaluation and enables concrete action planning for continuous operational improvement.

My Arbor Hotel

55%

more Google reviews in one year

We’re visiting your city soon. Let’s Meet!

Chosen by leading hotels worldwide