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Guests pay more when they trust your reputation

Earn that trust and turn it into revenue with better feedback management. Collect, understand and act on guest feedback with Customer Alliance.

Chosen by leading hotels worldwide
Rent Planet LogoThe Mandala Hotel Logo
Rent Planet LogoThe Mandala Hotel Logo
Rent Planet LogoThe Mandala Hotel Logo

Meet Customer Alliance:

your guest feedback insights and reputation management solution

Centralize all your reviews in one place

  1. View and respond to reviews from all major portals in one dashboard
  2. Reply with AI suggestions or saved templates in 30+ languages
  3. Assign reviews and track reply status across your team
  4. Easily identify negative reviews with alerts, so you can take fast action

Understand what matters most to your guests with tailored surveys

  1. Build your own survey questionnaire or choose from our templates
  2. Ask targeted questions to assess specific areas like a restaurant or spa
  3. Distribute surveys automatically via SMS, email, WiFi, tablet, or QR code
  4. Reach guests in their language. 30+ languages available

Find hidden growth potential in your guest feedback

  1. Let our software analyse all your guest feedback automatically and spot trends
  2. See what guests talk about most, what delights them and what needs attention
  3. Identify the topics that impact satisfaction, NPS and reputation the most
  4. Get instant, actionable insights to guide smarter decisions

We’re connected to platforms you already use

With support for 90+ interfaces, you’ll enjoy a seamless connection to our solution.

Ready to see what data-driven feedback management can do for your hotel?

Let's chat

+ 5000 hospitality businesses choose Customer Alliance

to manage feedback and build a reputation that drives visibility and revenue

Customer Alliance made it simple for us to create surveys that actually work. It saves us time and helps us listen to every generation.

Forsyth Country Club
,  

Brand NPS

improved from 63 → 70 in less than three months

The main value of Customer Alliance is that the guest already finds our reviews on the hotel website so they don’t have to look elsewhere. Over the years Customer Alliance has helped collect so many reviews, and they have increased sharply in quality.

Hotel Nordik
,  

Tripadvisor

“Best of the Best 2024” hotel in their region on Booking.com

We definitely recommend it because it is both time-saving and highly efficient. It allows for quick and direct feedback evaluation and enables concrete action planning for continuous operational improvement.

My Arbor Hotel
,  

55%

more Google reviews in one year

Your guests are already talking about you.Let’s make sure what they say helps your hotel grow.

Let's chat

PRODUCTS

IntegrationsProduct OverviewOnline Review managementGuest SurveysAI HubReports & AnalyticsAPI

SOLUTIONS bY TYPE

Hotels Groups & ChainsHotel Management GroupsIndependent Hotels

SOLUTIONS bY role

Cluster/Regional ManagersGeneral ManagersRevenue Managers

SUPPORT

Customer StoriesPartnersPricing
English
Hausvogteiplatz 12, 10117 Berlin, Germany
+44 (20) 35 14 45 90info@customer-alliance.com
Customer Alliance 2026 | All rights reserved.

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